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- Tasks: Deliver world-class customer service and manage on-site tasks in a dynamic team.
- Company: Join IWG, a global leader in innovative workspaces with exciting career opportunities.
- Benefits: Enjoy competitive pay, flexible benefits, and generous commission incentives.
- Why this job: Make a real impact by helping customers and colleagues have a great day at work.
- Qualifications: Great communication skills and a positive, can-do attitude are essential.
- Other info: Award-winning training and fantastic promotion prospects await you.
The predicted salary is between 26000 - 28000 ÂŁ per year.
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver worldâclass customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential.
We will expect you to:
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of onâsite tasks to help our busy workspace run smoothly and happily.
- Above all, help your customers and colleagues have a great day at work.
What we can do for you:
- A fun, challenging and rewarding career.
- Awardâwinning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable quarterly/commission incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you:
What really matters is that youâve got the right mindset. Weâll provide everything else for you to build a fantastic career with IWG. All you need to bring is:
- Great communication skills and a love of interacting with people.
- A positive, outgoing and canâdo attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- The motivation to be your best every day â and the determination to be even better tomorrow.
About IWG:
With 3,500 techâenabled, sustainable and inspiring locations across the world, weâre already seven times the scale of our nearest competitor â and continuing to grow. Weâre uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We are also proud of reducing commutingârelated carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral â which we achieved in 2023.
We know we can only succeed if we give all our people every opportunity to shine. Thatâs why so many of our most senior leaders started their careers in our centres.
So donât hesitate. Apply today â and letâs work together to help millions of people have a great day at work.
Customer Services Executive in London employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Services Executive in London
â¨Tip Number 1
Get to know the company culture! Before your interview, check out IWG's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their world-class customer service.
â¨Tip Number 2
Practice your communication skills! Since this role is all about interacting with people, try role-playing common customer scenarios with a friend. This will boost your confidence and help you nail those tricky questions during the interview.
â¨Tip Number 3
Show off your positive attitude! During the interview, share examples of how you've tackled challenges with a can-do mindset. Employers love to see candidates who can bring energy and enthusiasm to the team!
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. Itâs a great way to keep your name fresh in their minds and show that youâre keen on joining the team.
We think you need these skills to ace Customer Services Executive in London
Some tips for your application đŤĄ
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so donât be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Customer Services Executive. Highlight your communication skills and any relevant experience that shows you can manage tasks and create a welcoming environment for our customers.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of why youâd be a great fit for our team. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity. We canât wait to hear from you!
How to prepare for a job interview at IWG plc
â¨Know the Company Inside Out
Before your interview, take some time to research IWG and its mission. Understand their commitment to sustainability and how they aim to provide world-class customer service. This knowledge will not only impress your interviewers but also help you align your answers with their values.
â¨Show Off Your People Skills
As a Customer Services Executive, your ability to connect with people is crucial. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you turned a negative experience into a positive one â this will showcase your communication skills and can-do attitude.
â¨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you handle challenges. Think of specific situations where you had to think on your feet or manage multiple tasks at once. Highlighting your problem-solving skills will show that you're capable of keeping the workspace running smoothly and happily.
â¨Ask Thoughtful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if itâs the right fit for you.
