Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage centre performance.
- Company: Join IWG, a global leader in innovative workspaces with exciting growth opportunities.
- Benefits: Enjoy competitive pay, flexible benefits, and fantastic promotion prospects.
- Why this job: Make a real impact by creating a world-class experience for customers every day.
- Qualifications: Experience in customer-focused roles and a passion for leading teams.
- Other info: Be part of a sustainable company committed to reducing carbon emissions.
The predicted salary is between 28800 - 48000 £ per year.
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
What we can do for you:
- A fun, challenging and rewarding career.
- Great induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you:
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG:
With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Customer Service Manager in London employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in London
✨Tip Number 1
Get to know the company inside out! Research IWG's values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in customer service and team management. Think about specific examples where you’ve solved problems or exceeded targets – these stories will make you stand out.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the IWG family and ready to take ownership of your career.
We think you need these skills to ace Customer Service Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about looking after customers and creating a positive experience for them.
Highlight Relevant Experience: Make sure to mention any previous roles where you’ve led a team or managed a customer-focused environment. We love seeing how your past experiences can contribute to our mission of delivering world-class service.
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who fits our culture, so let us know what makes you unique and how you approach challenges with resilience and drive.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at IWG plc
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and values. Familiarise yourself with their customer service approach and be ready to discuss how your experience aligns with their goals. This shows that you’re genuinely interested in the role and the company.
✨Showcase Your Passion
Since passion is key for this role, think of specific examples where you've gone above and beyond for customers. Be prepared to share stories that highlight your enthusiasm for customer service and how it has positively impacted your previous teams or workplaces.
✨Demonstrate Problem-Solving Skills
Prepare to discuss challenges you've faced in past roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your resilience and ability to drive results despite obstacles.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
