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For Companies At a Glance
- Tasks: Handle customer queries and resolve account issues via phone and email.
- Company: Join IWG, a global leader in workspace transformation.
- Benefits: Dynamic work environment with team events and career growth opportunities.
- Why this job: Be part of a vibrant team ensuring customers have a Great Day at Work!
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Work with a diverse team of 60+ international professionals.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Account Helpdesk Agent
Are you ready to join the workspace transformation?
Leading a transformation requires talent, energy, focus and commitment – that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.
If that sounds like you read below to find out more!
Job purpose
IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks.
- Handling customer service queries via telephone and email.
- Resolve account, billing and payment queries.
- Provide first-contact resolution where possible.
- Update Customers on the progress of their query when first-contact resolution is not possible.
- Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
- Manage Customer complaints and queries in the designated system.
- Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
- Work towards both individual and team targets daily.
- Perform other duties and tasks as assigned.
About IWG
IWG companies such as Regus, Spaces, No18, Openoffice, Basepoint and Signature now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders
About Account Helpdesk
Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the world. By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work!
We believe that in order for our Customers to have a Great Day at Work our team should too – that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.
Check us out on Instagram @iwg_ops_bcn
#J-18808-Ljbffr
Freelance Account Helpdesk Agent employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Account Helpdesk Agent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for freelance opportunities as an Account Helpdesk Agent. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your customer service skills and how you can help create a Great Day at Work for their clients.
✨Tip Number 3
Stay proactive! If you see a job opening that excites you, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Get familiar with the company culture! Research IWG and its brands to understand their values and mission. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
We think you need these skills to ace Freelance Account Helpdesk Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your unique style into your cover letter and CV. Remember, we’re looking for entrepreneurial spirits with fantastic ideas!
Tailor Your Application: Make sure to tailor your application to the Account Helpdesk Agent role. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences. We want to get to know you quickly, so make it easy for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about IWG and what we stand for!
How to prepare for a job interview at IWG plc
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Helpdesk Agent. Familiarise yourself with common customer service queries, billing issues, and how to resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Show Your Energy
Since IWG values energy and commitment, be sure to convey your enthusiasm during the interview. Share examples of how you've turned ideas into reality in previous roles. A positive attitude can go a long way in making a great impression!
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only helps you provide better answers but also demonstrates your ability to handle customer queries effectively. Remember, communication is key in customer service!
✨Ask Insightful Questions
Prepare some thoughtful questions about the team culture and the challenges faced by the Account Helpdesk. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!