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For Companies At a Glance
- Tasks: Assist customers, manage requests, and organise events in a dynamic workspace.
- Company: Join Regus, the world's largest workspace network, empowering businesses to thrive.
- Benefits: Enjoy a competitive salary, inspiring work environment, and training opportunities.
- Why this job: Be part of a vibrant team, solve real problems, and make meaningful connections.
- Qualifications: Strong communication skills, multitasking ability, and basic IT proficiency required.
- Other info: Work in a fast-paced environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Your job, your way as a Community Associate. Please note, you will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses.
The opportunity: As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at Regus: You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks? The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch. Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre. The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.
About you: We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What we offer: On top of a competitive salary package you’ll enjoy:
- A bright and inspiring work environment
- Training and development opportunities
Franchise - Community Associate employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise - Community Associate
✨Tip Number 1
Familiarise yourself with the Regus brand and its values. Understanding their mission to provide flexible workspace solutions will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your multitasking skills in a busy environment. Since the Community Associate role involves juggling various customer requests, consider volunteering or taking part-time work in a fast-paced setting to hone these skills.
✨Tip Number 3
Network with current or former employees of Regus. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your problem-solving abilities in real-life scenarios. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery, as this will resonate well with the hiring team.
We think you need these skills to ace Franchise - Community Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Community Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed multiple tasks and provided excellent customer service in previous roles.
Highlight Relevant Skills: In your CV, emphasise your communication skills, problem-solving abilities, and experience with MS Office or similar IT packages. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial for the Community Associate role.
How to prepare for a job interview at IWG plc
✨Showcase Your Multitasking Skills
As a Community Associate, you'll need to juggle multiple tasks at once. During the interview, share examples of how you've successfully managed several responsibilities simultaneously in previous roles.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Be prepared to discuss how you've built strong relationships with customers or colleagues and how you handle difficult conversations or requests.
✨Emphasise Problem-Solving Experience
The job requires taking ownership of problems and finding solutions. Think of specific instances where you've identified an issue and successfully resolved it, and be ready to share these stories.
✨Exude Positivity and Adaptability
Regus values a positive attitude and adaptability. Convey your enthusiasm for the role and provide examples of how you've adapted to changing situations in the past, showcasing your flexibility.
