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For Companies At a Glance
- Tasks: Assist customers, manage requests, and organise events in a dynamic workspace.
- Company: Join Regus, the world's largest workspace network, empowering businesses to thrive.
- Benefits: Enjoy a competitive salary, inspiring work environment, and training opportunities.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact.
- Qualifications: Strong communication skills, multitasking ability, and basic IT proficiency required.
- Other info: Work closely with a supportive Community Manager and engage with diverse customers.
The predicted salary is between 24000 - 36000 £ per year.
Your job, your way as a Community Associate. Please note, you will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses.
The opportunity: As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at Regus: You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks? The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch. Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre. The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.
About you: We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What we offer: On top of a competitive salary package you’ll enjoy:
- A bright and inspiring work environment
- Training and development opportunities
Franchise - Community Associate employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise - Community Associate
✨Tip Number 1
Familiarise yourself with the Regus brand and its values. Understanding their mission to provide flexible workspace solutions will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your multitasking skills. As a Community Associate, you'll need to juggle various customer requests simultaneously. Consider role-playing scenarios with friends or family to enhance your ability to think on your feet.
✨Tip Number 3
Network with current or former employees of Regus. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Showcase your problem-solving skills in conversations. Be prepared to share examples of how you've successfully handled customer issues in the past, as this will highlight your ability to take ownership and find solutions.
We think you need these skills to ace Franchise - Community Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Community Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and multitasking. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage multiple tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled similar responsibilities in the past, showcasing your problem-solving skills and ability to build relationships.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Community Associate role.
How to prepare for a job interview at IWG plc
✨Showcase Your Multitasking Skills
As a Community Associate, you'll be juggling multiple tasks at once. During the interview, share examples of how you've successfully managed several responsibilities simultaneously in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Emphasise Communication Abilities
Strong communication is key for this role. Be prepared to discuss how you've built relationships with customers or colleagues in the past. Highlight any experiences where you resolved conflicts or provided exceptional service, as this will show your capability to empathise and connect with others.
✨Demonstrate Problem-Solving Skills
The job requires taking ownership of problems and finding solutions. Think of specific instances where you've encountered challenges and how you approached them. Sharing these stories will illustrate your proactive attitude and resourcefulness.
✨Familiarise Yourself with Regus
Before the interview, research Regus and its services. Understanding their mission and values will allow you to align your answers with what they are looking for. It also shows your genuine interest in the company and the role you're applying for.
