At a Glance
- Tasks: Assist customers, solve problems, and organise events in a vibrant workspace.
- Company: Join the world's largest workspace network with a focus on community.
- Benefits: Competitive salary, inspiring work environment, and training opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's work lives while developing your skills.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Your job, your way Community Associate. Please note, you will be employed by a Regus Franchise Owner. At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at Regus
You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks? The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch. Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre. The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What we offer
On top of a competitive salary package you’ll enjoy: A bright and inspiring work environment, Training and development opportunities.
Franchise - Community Associate employer: IWG plc
As a Part-time Customer Service Manager at IWG, you will thrive in a dynamic and supportive environment that prioritises employee growth and wellbeing. With a focus on fun and rewarding experiences, you'll benefit from excellent training, generous incentives, and the opportunity to develop your career while enjoying sociable hours. Join us in creating memorable customer experiences and become part of a team that values passion, drive, and resilience.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise - Community Associate
✨Tip Number 1
Get to know the company culture! Before your interview, check out Regus's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Community Associate role is all about helping customers, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your multitasking abilities! In your interview, highlight times when you successfully juggled multiple tasks. This will demonstrate that you can handle the fast-paced environment at Regus with ease.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Franchise - Community Associate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and positivity into your words. Remember, we’re all about creating a happy workspace!
Tailor Your Application:Make sure to tailor your application specifically for the Community Associate role. Highlight your experience in customer service and problem-solving, as these are key skills we’re looking for. Show us how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be done in no time!
How to prepare for a job interview at IWG plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Associate role. Familiarise yourself with the daily tasks mentioned in the job description, like managing customer requests and organising events. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a Community Associate, strong communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you’ve solved problems or built relationships, as these will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you took ownership of a problem and found a solution. This could be anything from resolving a customer complaint to managing multiple tasks under pressure. Highlighting your proactive approach will show that you can thrive in a fast-paced environment.
✨Embrace Enthusiasm and Positivity
Regus values a positive attitude, so let your enthusiasm shine through during the interview. Share your passion for customer service and how you adapt to changing situations. A cheerful disposition can make a lasting impression and show that you’re a great fit for their team.
