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For Companies At a Glance
- Tasks: Assist customers, manage requests, and organise events in a dynamic workspace.
- Company: Join Regus, the world's largest workspace network, empowering businesses to thrive.
- Benefits: Enjoy a competitive salary, inspiring work environment, and training opportunities.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact.
- Qualifications: Strong communication skills, problem-solving mindset, and basic IT proficiency required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Your job, your way
Community Associate
Please note, you will be employed by a Regus Franchise Owner.
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at Regus
You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks?
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathise with people’s needs
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
What we offer
On top of a competitive salary package you’ll enjoy:
- A bright and inspiring work environment
- Training and development opportunities
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Franchise - Community Associate employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise - Community Associate
✨Tip Number 1
Familiarise yourself with the Regus brand and its values. Understanding their mission to create a better workspace for customers will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your multitasking skills. As a Community Associate, you'll need to juggle various customer requests simultaneously. Consider role-playing scenarios with friends or family to enhance your ability to think on your feet.
✨Tip Number 3
Network with current or former employees of Regus. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Showcase your problem-solving skills in any discussions or interviews. Think of specific examples from your past experiences where you've successfully resolved issues for customers, as this is a key aspect of the Community Associate role.
We think you need these skills to ace Franchise - Community Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and multitasking. Emphasise any roles where you've had to solve problems or manage multiple requests simultaneously, as this is key for the Community Associate position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships and resolved issues in previous jobs. This will show that you understand the importance of customer satisfaction.
Showcase Communication Skills: Since strong communication is essential for this role, consider including a section in your application that highlights your ability to build relationships and empathise with customers. Use clear and concise language throughout your application to demonstrate these skills.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and up-to-date. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at IWG plc
✨Showcase Your Customer Service Skills
As a Community Associate, your role revolves around customer interaction. Be prepared to share examples of how you've successfully handled customer requests or resolved issues in the past. Highlight your ability to empathise and build relationships.
✨Demonstrate Multitasking Abilities
The job requires managing multiple tasks simultaneously. During the interview, discuss situations where you effectively juggled various responsibilities. This will show that you can thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that present hypothetical scenarios related to customer service challenges. Practice responding to these types of questions, focusing on your problem-solving skills and how you would handle specific situations.
✨Familiarise Yourself with MS Office
Since the role requires confidence in using MS Office, brush up on your skills before the interview. You might be asked about your experience with creating documents, spreadsheets, or presentations, so be ready to discuss your proficiency.
