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For Companies At a Glance
- Tasks: Lead a dynamic team, manage customer experiences, and drive performance in a vibrant workspace.
- Company: Join IWG, a global leader with 3,400 innovative centres, committed to sustainability and growth.
- Benefits: Enjoy flexible benefits, generous incentives, sociable hours, and excellent training opportunities.
- Why this job: Be part of a fun, rewarding culture that empowers you to make a real impact.
- Qualifications: Experience in customer-focused roles and a passion for leadership are essential.
- Other info: This role offers exciting career progression in a rapidly expanding company.
The predicted salary is between 24000 - 40000 £ per year.
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
What we can do for you:
- A fun, challenging and rewarding career.
- Great induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable quarterly/commission incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you:
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: Looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: Your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: A relentless focus on business priorities, regardless of the obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG:
With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023. We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Customer Services Manager employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Familiarise yourself with IWG's values and mission. Understanding our commitment to sustainability and customer service will help you align your answers during interviews, showcasing how your personal values resonate with ours.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your ability to manage a team and deliver results. Highlight instances where you've successfully upsold or improved customer satisfaction, as these are key aspects of the role.
✨Tip Number 3
Research the latest trends in customer service and flexible workspaces. Being knowledgeable about industry developments will not only impress us but also show your passion for creating exceptional customer experiences.
✨Tip Number 4
Network with current or former employees of IWG on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to meet targets and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your drive to succeed. Mention how your previous experiences align with the responsibilities of the Customer Services Manager role.
Highlight Key Skills: Emphasise skills such as problem-solving, resilience, and ownership in your application. These qualities are crucial for the role and should be evident in your written materials.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales targets met or customer satisfaction scores improved. This will help demonstrate your capability to deliver results.
How to prepare for a job interview at IWG plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with the company's focus on creating brand ambassadors.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've successfully tackled challenges or resolved issues. Highlight your resilience and ability to maintain focus on business priorities, as these traits are crucial for a Customer Services Manager.
✨Highlight Your Leadership Experience
Be ready to talk about your experience leading teams, especially in high-pressure environments. Discuss how you motivate your team to achieve targets and how you foster a positive work culture, which is essential for managing a centre effectively.
✨Research the Company and Its Values
Familiarise yourself with IWG's mission and values, particularly their commitment to sustainability and customer satisfaction. This will help you tailor your responses and show that you're genuinely interested in being part of their vision for the future.
