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For Companies At a Glance
- Tasks: Lead a dynamic team, manage customer experiences, and drive performance in a vibrant workspace.
- Company: Join IWG, a global leader in innovative workspaces with a commitment to sustainability.
- Benefits: Earn up to £40,000 with bonuses, flexible benefits, and fantastic career growth opportunities.
- Why this job: Be the heart of a thriving centre and make a real impact on customer satisfaction.
- Qualifications: Experience in customer-focused roles and a passion for leading teams to success.
- Other info: Enjoy a fun, rewarding career with excellent training and sociable hours.
The predicted salary is between 36000 - 44000 £ per year.
Customer Services Manager
Total Compensation including bonus, commission & benefits: Up to £40,000
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
What we can do for you
You’re reading the right advert if you’re looking for:
- a fun, challenging and rewarding career.
- great induction training and excellent ongoing learning and development.
- fantastic promotion prospects.
- generous, achievable quarterly/commission incentives and sociable hours.
- access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.
And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
About IWG
With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.
With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
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Customer Services Manager employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Get to know the company inside out! Research IWG and its values, and think about how your experience aligns with their mission. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated passion, drive, and resilience in your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about looking after customers and creating a positive experience for them.
Highlight Relevant Experience: Make sure to mention any previous roles where you’ve led a team or managed a customer-focused environment. We love seeing how your past experiences can contribute to our mission of delivering world-class service.
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who fits our culture, so let us know what makes you unique and how you approach challenges with resilience and drive.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at IWG plc
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Research IWG's mission, their approach to customer service, and how they support their employees. This will help you align your answers with what they’re looking for.
✨Showcase Your Passion
Since passion is key for this role, be ready to share specific examples of how you've gone above and beyond for customers in the past. Highlight moments where your enthusiasm made a difference, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your resilience and ability to rise to challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Services Manager position. This shows you’re serious about the role and eager to contribute.
