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- Tasks: Welcome customers, manage tasks, and ensure a smooth workspace experience.
- Company: Join IWG, a global leader in innovative workspaces with 3,500 locations worldwide.
- Benefits: Enjoy flexible hours, generous incentives, and comprehensive wellbeing benefits.
- Why this job: Be part of a dynamic team with amazing career growth and a positive work culture.
- Qualifications: Great communication skills and a positive attitude are essential; no prior experience needed.
- Other info: This role offers sociable hours and the chance to make a real impact.
The predicted salary is between 20000 - 22000 £ per year.
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential.
We will expect you to:
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of on-site tasks to help our busy workspace run smoothly and happily.
- Above all, help your customers and colleagues have a great day at work.
What we can do for you:
- A fun, challenging and rewarding career.
- Award-winning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable quarterly/commission incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you:
What really matters is that you’ve got the right mindset. We’ll provide everything else for you to build a fantastic career with IWG. All you need to bring is:
- Great communication skills and a love of interacting with people.
- A positive, outgoing and can-do attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- The motivation to be your best every day – and the determination to be even better tomorrow.
About IWG:
With 3,500 tech-enabled, sustainable and inspiring locations across the world, we’re already seven times the scale of our nearest competitor – and continuing to grow. We’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We are also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.
We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.
So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Customer Services Executive (Part-time) employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive (Part-time)
✨Tip Number 1
Familiarise yourself with IWG's values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help customers, as this will demonstrate your ability to thrive in a role focused on customer satisfaction.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Since the role requires great interaction with people, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Showcase your positive attitude and willingness to learn during any interactions with the company. Whether it's in an interview or a casual conversation, demonstrating enthusiasm for the role and a can-do mindset will resonate well with the hiring team.
We think you need these skills to ace Customer Services Executive (Part-time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of IWG that appeal to you, such as their commitment to sustainability and career development opportunities.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences where you demonstrated great communication skills and a positive attitude. Use specific examples to showcase your ability to interact with customers effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at IWG plc
✨Show Your People Skills
As a Customer Services Executive, your ability to communicate effectively is key. Be prepared to share examples of how you've successfully interacted with customers in the past, showcasing your friendly and approachable nature.
✨Demonstrate a Positive Attitude
The company values a positive, can-do attitude. During the interview, express your enthusiasm for the role and your willingness to learn and adapt. A smile can go a long way!
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about past experiences where you resolved issues or made someone's day better, and be ready to discuss them in detail.
✨Research the Company Culture
Understanding the company's commitment to sustainability and employee development can set you apart. Familiarise yourself with their values and be ready to discuss how you align with their mission to create great workspaces.
