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- Tasks: Deliver world-class customer service and manage on-site tasks in a dynamic team.
- Company: Join IWG, a global leader with 3,500 inspiring locations and a commitment to sustainability.
- Benefits: Enjoy flexible benefits, generous incentives, and award-winning training for your career growth.
- Why this job: Be part of a fun, rewarding culture that values your potential and promotes from within.
- Qualifications: Bring great communication skills, a positive attitude, and a desire to learn and grow.
- Other info: Help reduce carbon emissions while building a fantastic career in a pioneering workspace.
The predicted salary is between 26000 - 28000 £ per year.
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential.
We will expect you to:
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of on-site tasks to help our busy workspace run smoothly and happily.
- Above all, help your customers and colleagues have a great day at work.
What we can do for you:
- A fun, challenging and rewarding career.
- Award-winning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable quarterly/commission incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you:
What really matters is that you’ve got the right mindset. We’ll provide everything else for you to build a fantastic career with IWG. All you need to bring is:
- Great communication skills and a love of interacting with people.
- A positive, outgoing and can-do attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- The motivation to be your best every day – and the determination to be even better tomorrow.
About IWG:
With 3,500 tech-enabled, sustainable and inspiring locations across the world, we’re already seven times the scale of our nearest competitor – and continuing to grow. We’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We are also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023. We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Customer Services Executive employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Familiarise yourself with IWG's values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help customers, as this will demonstrate your ability to deliver the world-class service IWG is looking for.
✨Tip Number 3
Showcase your communication skills by engaging with IWG on social media. Comment on their posts or share relevant content to demonstrate your enthusiasm for the company and its mission, which can help you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of IWG. Reach out on platforms like LinkedIn to gain insights into the company culture and expectations, which can provide you with valuable information to use during your application process.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you interacted with customers or managed tasks in a busy environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how your positive attitude aligns with the company's values.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Customer Services Executive role, such as problem-solving, teamwork, and adaptability. Use keywords from the job description to demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at IWG plc
✨Showcase Your Communication Skills
As a Customer Services Executive, strong communication skills are essential. During the interview, make sure to demonstrate your ability to engage with others by actively listening and responding thoughtfully. Use examples from past experiences where you successfully interacted with customers or colleagues.
✨Exude Positivity and Enthusiasm
The role requires a positive, outgoing attitude. Make sure to convey your enthusiasm for the position and the company during the interview. A warm smile and an upbeat tone can go a long way in making a great first impression.
✨Prepare for Situational Questions
Expect questions that assess how you handle various customer service scenarios. Prepare by thinking of specific examples where you resolved issues or provided exceptional service. This will show your problem-solving skills and ability to remain calm under pressure.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with IWG's commitment to sustainability and employee development. Mentioning this knowledge during your interview can demonstrate your genuine interest in being part of their team.
