At a Glance
- Tasks: Deliver world-class customer service and manage on-site tasks in a dynamic team.
- Company: Join IWG, a global leader in innovative workspaces with a commitment to sustainability.
- Benefits: Enjoy competitive pay, flexible benefits, and fantastic promotion prospects.
- Other info: Be part of a company that values your potential and supports your development.
- Why this job: Kickstart your career in a fun, rewarding environment with amazing growth opportunities.
- Qualifications: Great communication skills and a positive, can-do attitude are essential.
The predicted salary is between 26000 - 28000 £ per year.
- Customer Services Executive
- (Total Compensation including bonus, commission & benefits: £26,000 to £28,000)
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service.
You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential.
We will expect you to
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of on-site tasks to help our busy workspace run smoothly and happily.
- Above all, help your customers and colleagues have a great day at work.
- What we can do for you
You are reading the right advert if you are looking for
- A fun, challenging and rewarding career.
- Award-winning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you
What really matters is that you've got the right mindset. We'll provide everything else for you to build a fantastic career with IWG. All you need to bring is:
- Great communication skills and a love of interacting with people.
- A positive, outgoing and can-do attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- The motivation to be your best every day - and the determination to be even better tomorrow.
- About IWG
With almost 4,000 tech-enabled, sustainable and inspiring locations across the world, we're already seven times the scale of our nearest competitor - and continuing to grow.
We're uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.
We are also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet.
Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral - which we achieved in 2023.
We know we can only succeed if we give all our people every opportunity to shine. That's why so many of our most senior leaders started their careers in our centres.
So don't hesitate. Apply today - and let's work together to help millions of people have a great day at work.
Customer Service Executive in Crawley employer: IWG plc
As a Part-time Customer Service Manager at IWG, you will thrive in a dynamic and supportive environment that prioritises employee growth and wellbeing. With a focus on fun and rewarding experiences, you'll benefit from excellent training, generous incentives, and the opportunity to develop your career while enjoying sociable hours. Join us in creating memorable customer experiences and become part of a team that values passion, drive, and resilience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IWG plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IWG plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IWG plc:Your cover letter is your chance to shine! Tell us why you want to work at IWG plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IWG plc!
How to prepare for a job interview at IWG plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
