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For Companies At a Glance
- Tasks: Engage with customers to resolve account queries and assist with overdue payments.
- Company: Join IWG, a leader in flexible workspaces for over 30 years.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Why this job: Make a real difference by helping customers stay connected and satisfied.
- Qualifications: Strong communication skills and experience in collections or customer service.
- Other info: Dynamic team environment with a focus on professional development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for Collections Specialists who really enjoy engaging with customers. As a Collections Specialist you will play a key role in helping customers answer account queries, and where the customer is in an overdue situation, you will help the customer make a payment so they can continue their service. The Collections Specialist will strive to deliver an exceptional customer service experience and ensure all customers in an overdue situation are offered a viable business solution that works to make payment. Ultimately, the actions and service provided by the Collections Specialist are the catalyst for providing customers with the reasons to stay with Regus.
Key Accountabilities:
- Manage the ongoing collections for named corporate customers, ensuring invoices are paid according to payment terms.
- Take responsibility for resolving disputes, ensuring that concerns are actioned correctly.
- Ensure payments are allocated in a timely fashion.
- Complete any administrative tasks as required for the efficient running of the team’s activities.
- Deliver a consistent and professional level of service at all times.
Required Knowledge, Skills and Qualifications:
- Strong persuasion and problem‑solving skills.
- Excellent customer service skills, including clear communication, fast responses, and quick thinking.
- Collections experience.
- Excellent written and verbal communication skills.
- Self‑starter who can work with direction but little supervision.
- Solid organizational skills, including the ability to prioritize and multitask in a demanding environment.
- Team player.
- Working knowledge of Microsoft Office Suite, including Excel and Outlook.
Collections Specialist (Flemish/French Speaker) employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist (Flemish/French Speaker)
✨Tip Number 1
Get to know the company inside out! Research IWG and its brands like Regus and Spaces. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Collections Specialist, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to boost your confidence and refine your persuasion techniques.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at IWG. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep an eye out for roles that match your skills and interests.
We think you need these skills to ace Collections Specialist (Flemish/French Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Collections Specialist role. Highlight your customer service experience and any collections work you've done before. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your problem-solving skills can help us at StudySmarter. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since this role requires excellent written communication, make sure your application is clear and concise. Use proper grammar and spelling, and don’t forget to express your enthusiasm for the position. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value at StudySmarter!
How to prepare for a job interview at IWG plc
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've successfully resolved disputes or helped customers in challenging situations. This will show that you understand the importance of delivering exceptional service.
✨Brush Up on Your Language Skills
Since this role requires fluency in Flemish and French, be prepared to demonstrate your language skills. Practice common phrases or scenarios you might encounter in a collections role. This will not only showcase your language proficiency but also your ability to communicate effectively with customers.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss how you've tackled difficult problems in the past. Think about times when you had to persuade a customer to make a payment or resolve a dispute. Highlighting your problem-solving skills will show that you're capable of handling the challenges that come with being a Collections Specialist.
✨Familiarise Yourself with Microsoft Office
Since the job requires a working knowledge of Microsoft Office, especially Excel and Outlook, make sure you're comfortable using these tools. You might be asked about your experience with them, so it’s a good idea to brush up on any relevant skills or tasks you’ve completed using these applications.
