At a Glance
- Tasks: Manage customer service operations and ensure a world-class experience for all customers.
- Company: Join a dynamic global organisation with a focus on growth and innovation.
- Benefits: Earn up to £19,000 with flexible hours, great incentives, and personal development opportunities.
- Other info: Enjoy fantastic promotion prospects and a supportive workplace culture.
- Why this job: Take ownership of your centre and make a real impact in a fun, rewarding environment.
- Qualifications: Experience in customer service and team leadership is preferred; passion and drive are essential.
The predicted salary is between 26116 - 28000 £ per year.
This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resources to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
- Being responsible for managing everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Looking after our customers so well that each becomes a brand ambassador for you, your team and IWG.
What we can do for you:
- A fun, challenging and rewarding career.
- Great induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you:
Ideally, you’ll have some experience of delivering against targets when leading a small, close‑knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion – looking after our diverse prospects, customers and guests is at the heart of what we do.
- Drive – your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience – a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll ensure all our customers receive a truly world‑class service, and your sense of ownership will continuously improve the quality of service and the workspace.
Part-time Customer Service Manager in Canterbury employer: IWG plc
As a Part-time Customer Service Manager at IWG, you will thrive in a dynamic and supportive work environment that prioritises employee growth and wellbeing. With access to comprehensive training, generous incentives, and flexible benefits tailored to your needs, you'll be empowered to manage your centre like your own business while enjoying sociable hours and excellent promotion prospects. Join us to make a meaningful impact and help shape a world-class customer experience.
