At a Glance
- Tasks: Manage customer service operations and solve challenges with a positive attitude.
- Company: Join a dynamic team at IWG, a leader in flexible workspaces.
- Benefits: Enjoy competitive pay, great training, and flexible benefits for your wellbeing.
- Other info: Exciting career growth opportunities and sociable working hours await you.
- Why this job: Make a real impact by turning customers into brand ambassadors.
- Qualifications: Experience in customer-focused roles and a passion for teamwork is essential.
The predicted salary is between 19000 - 19000 £ per year.
- Part-time Customer Services Manager
- 20+ hours per week, Monday to Friday or selected days
Total Compensation including bonus, commission & benefits based on a 20 hour working week: Up to £19,000
Responsibilities
- Being responsible for managing anything and everything on site.
- Rising to every challenge and solving problems.
- Giving tours to prospective customers.
- Upselling to existing customers.
- Looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.
Benefits
- Fun, challenging and rewarding career.
- Great induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
Qualifications
Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team.
You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus.
Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
- Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
- Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
- Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
- #J-18808-Ljbffr
We think you need these skills to ace Part-time Customer Service Manager in Birmingham
Customer Service Skills
Problem-Solving Skills
Upselling Techniques
Team Leadership
Target Achievement
Passion for Customer Care
Drive for Success
