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- Tasks: Deliver world-class customer service and manage on-site tasks in a dynamic team.
- Company: Join IWG, a global leader in innovative workspaces with exciting career opportunities.
- Benefits: Enjoy competitive pay, flexible benefits, and fantastic promotion prospects.
- Why this job: Be part of a fun, rewarding career that makes a real difference every day.
- Qualifications: Great communication skills and a positive, can-do attitude are essential.
- Other info: Work in a supportive environment with excellent training and development opportunities.
The predicted salary is between 26000 - 28000 £ per year.
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world‑class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential.
We will expect you to:
- Give our customers and their guests a warm and friendly welcome, every day.
- Manage a range of on‑site tasks to help our busy workspace run smoothly and happily.
- Above all, help your customers and colleagues have a great day at work.
What we can do for you:
- A fun, challenging and rewarding career.
- Award‑winning induction training and excellent ongoing learning and development.
- Fantastic promotion prospects.
- Generous, achievable incentives and sociable hours.
- Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About you:
What really matters is that you’ve got the right mindset. We’ll provide everything else for you to build a fantastic career with IWG. All you need to bring is:
- Great communication skills and a love of interacting with people.
- A positive, outgoing and can‑do attitude.
- The ability to take direction, learn new skills and apply them with confidence.
- The motivation to be your best every day – and the determination to be even better tomorrow.
About IWG:
With almost 4,000 tech‑enabled, sustainable and inspiring locations across the world, we’re already seven times the scale of our nearest competitor – and continuing to grow. We’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We are also proud of reducing commuting‑related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023. We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Customer Service Executive in Birmingham employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out IWG's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you nail that warm and friendly welcome they’re looking for.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in the past. Highlighting your positive mindset will resonate well with IWG’s focus on motivation and determination.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your excitement about helping customers have a great day at work!
We think you need these skills to ace Customer Service Executive in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your positive, outgoing attitude. Remember, we’re looking for someone who loves interacting with people!
Tailor Your Application: Make sure to tailor your application to the Customer Service Executive role. Highlight your communication skills and any relevant experience that shows you can manage tasks and help create a great atmosphere for customers and colleagues alike.
Keep It Clear and Concise: We appreciate clarity! Keep your application clear and to the point. Use simple language and avoid jargon. This will help us understand your qualifications and enthusiasm without getting lost in the details.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at IWG plc
✨Know the Company Inside Out
Before your interview, take some time to research IWG and its mission. Understand their commitment to sustainability and how they aim to create inspiring workspaces. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Show Off Your People Skills
As a Customer Service Executive, your ability to connect with people is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative experience into a positive one – this will showcase your can-do attitude and problem-solving skills.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond?' are likely to come up. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress for Success
Even though the role is customer-facing, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A polished appearance can boost your confidence and set a positive tone for the interview.
