The IWG plc Customer Services Manager role is based in Birmingham, responsible for all on-site performance at the centre. You will have autonomy and resources to run the centre as your own business, with emphasis on customer satisfaction and achieving targets.
You will lead a small, close-knit team, focus on upselling to existing customers, giving tours to prospective customers, and delivering world-class service that turns people into brand ambassadors for you and IWG.
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Customer Experience & Centre Operations Lead in Birmingham employer: IWG plc
IWG plc is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work environment where you can thrive as a Center Customer Experience Manager. With a strong focus on employee development, you'll benefit from comprehensive training and growth opportunities while being part of a supportive team that values your contributions. Join us to enjoy the autonomy in your role and the chance to make a real impact in delivering world-class customer service within a fast-growing global organisation.
