Assistant Facilities Manager / Building Manager - SE10 in London

Assistant Facilities Manager / Building Manager

Greenwich SE10, London Permanent Full–Time On–Site

Join us and help create an exceptional residential experience

We're looking for a proactive and customer–focused Assistant Facilities Manager to support the day–to–day operations of the prestigious Greenwich Estate .

This is an exciting opportunity for someone with experience in residential property, Build to Rent (BTR), Private Rented Sector (PRS), or facilities management who enjoys working in a fast–paced, customer–facing environment. You'll play a vital role in ensuring residents receive outstanding service while helping to maintain a safe, compliant, and well–managed estate.

Working closely with the Facilities Manager, you'll be at the heart of estate operations, coordinating contractors, managing resident communications, supporting compliance activities, and helping deliver a first–class living environment.

What you'll be doing

Resident & Customer Experience

• Act as the first point of contact for residents, leaseholders, visitors, and stakeholders.
• Manage enquiries received via email, telephone, and the on–site office.
• Resolve routine issues and escalated complex matters where appropriate.
• Coordinate and issue resident communications relating to planned works and service updates.
• Deliver exceptional customer service and build positive resident relationships.

Contractor & Supplier Management

• Coordinate approved contractors and suppliers working across the estate.
• Ensure contractors comply with health and safety requirements, permits to work, and safe systems of work.
• Manage access arrangements, keys, RAMS, and attendance schedules.
• Monitor performance and ensure works are completed safely, on time, and to the required standard.
• Support supplier reviews, KPI monitoring, and performance meetings.

Estate Operations & Compliance

• Assist with the management of reactive and planned maintenance activities.
• Conduct regular estate inspections, identifying and resolving health and safety concerns.
• Support incident reporting, audits, and compliance activities.
• Help maintain safe, accessible, and welcoming communal areas.
• Manage estate key systems, parking arrangements, and operational administration.

Financial & Administrative Support

• Raise and manage purchase orders and support invoice processing.
• Obtain quotations and ensure value for money from suppliers.
• Maintain accurate records, reports, and compliance documentation.
• Support service delivery reporting, KPIs, and internal audits.

What we're looking for

Essential

• Experience within residential property, PRS, BTR, estate management, or facilities management.
• Knowledge of Building Safety Act 2022
• Excellent customer service and stakeholder management skills.
• Experience working with contractors and suppliers.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Good IT skills, including Microsoft Office, particularly Excel.

Desirable

• Property or Facilities Management qualifications or experience.
• Knowledge of Health & Safety legislation and best practice.
• IOSH, NEBOSH, or equivalent Health & Safety qualification.
• Experience using CAFM, helpdesk, or incident reporting systems.
• Understanding of KPIs, SLAs, and service charge environments.

Personal qualities

We're looking for someone who is:

• Professional, approachable, and customer–focused
• Organised and highly detail–oriented
• Proactive and solution–focused
• Calm under pressure and capable of making sound decisions
• A strong team player who can also work independently
• Flexible and adaptable in a dynamic environment

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