At a Glance
- Tasks: Support the Building Manager and assist with various administrative tasks in a dynamic environment.
- Company: Join a forward-thinking property management company committed to excellence.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Other info: Embrace a vibrant workplace with opportunities for career advancement.
- Why this job: Gain hands-on experience in real estate while making a positive impact on residents' lives.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 35000 - 35000 £ per year.
The purpose of the role is to assist and support in all areas of the operational business, providing excellent support and administration service to the Building Manager, as well as liaising with external customers and contractors, stakeholders, and other internal teams. To complete a range of ad-hoc support and administrative tasks as well as offering suggestions to continually improve the business and the service we offer.
Job requirements
- Essential
- Knowledge of real estate and a commitment to learn more.
- Excellent organisational skills.
- Excellent written and oral communication skills and telephone manner.
- Excellent IT skills – Microsoft Excel, PowerPoint, Outlook & Word.
- Experience of managing conflicting priorities in a busy office environment.
- Take responsibility for your own learning and development.
- Good time management.
- Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.
- Actively embrace and work within the Company Values.
- Able to show an understanding of and commitment to good customer care and property services.
- Self-motivated, with high energy and enthusiasm.
- Demonstrable experience of taking responsibility for own actions and development.
- Maintaining high levels of integrity.
- Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.
- Desirable
- Proven administrative experience of working in the private rented sector.
- Knowledge and experience of using Qube.
Key Tasks
- Support the Building Manager and leasing administration team.
- Support the Lease & contract coordinator with deal sheets during busier periods and launches of new assets.
- Support the Lease & contract coordinator with onboarding of all new deals and renewals on referencing system and relevant databases.
- Support the Lease & contract coordinator with ensuring all customers pay holding fee, subject to exemptions pre-approved by Management during busier periods and launches of new assets.
- Assist and ensure all referencing is completed in a timely manner.
- Assist and ensure all pre move-in checklists and check-out lists have been adhered to.
- Ensuring customers who have opted for Reposit are eligible subject to results from referencing process and/or upfront payments. If no longer eligible, informing the Building Manager to communicate this to the prospective customer.
- Take calls and email enquiries from prospective tenants and book in viewings.
- Undertake in-person viewings.
- Dealing with ad-hoc renters enquiries via phone, email, or portal reporting.
- Instructing reactive maintenance works reported by renters on FixFlo system and keep tenants updated on progress of works.
- Liaising with contractors on day-to-day maintenance issues to ensure works are undertaken in a timely manner and to standard required.
- Assist Building Manager in chasing renewals for existing tenants.
- Use inventory hive system to undertake check-in and check-out inspections and liaise with Building Manager on dilapidation works identified.
- Assist Building Manager with instructing and managing end of tenancy works.
- Undertake tenant move ins as and when required.
- Liaise with contractors on any PPM works instructed by Building Manager.
- General cover for Residents hosts as and when required.
General Responsibilities
- Act at all times in line with the Company Values, integrating these into all work practices.
- Participate in team, departmental and corporate project and planning processes as required.
- To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
- To act as an ambassador for them in your conduct during working hours and in all contact with customers and third parties connected with the business.
- Support the Marketing Team to implement engaging community building events for residents.
- To undertake any other duties as are reasonably requested from time to time.
Adecco Group UK & Ireland is an Equal Opportunities Employer.
Assistant Building Manager employer: IWFM
As an Assistant Building Manager at our Bromley-by-Bow location, you will thrive in a dynamic and supportive work environment that values your contributions and encourages professional growth. We offer competitive salaries, a commitment to employee development, and a culture that prioritises teamwork and customer care, ensuring that you feel valued and empowered in your role. Join us to be part of a company that embraces diversity and fosters a sense of community among its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Building Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like IWFM.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like IWFM? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit IWFM's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Assistant Building Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Assistant Building Manager role at IWFM, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at IWFM
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where IWFM operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to IWFM. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at IWFM.
