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- Tasks: Oversee operations of a large site, ensuring top-notch customer service and safety.
- Company: Niche Managing Agent focused on employee development and customer experience.
- Benefits: Career growth opportunities, supportive environment, and involvement in exciting projects.
- Why this job: Make a real impact on tenant experiences while managing a flagship site.
- Qualifications: Experience in site management, budget oversight, and health & safety certifications required.
- Other info: Engage with tenants daily and collaborate with service partners for a seamless operation.
The predicted salary is between 48000 - 72000 £ per year.
My client, a niche Managing Agent, is looking for a Senior Building Manager to oversee operations of a site in excess of 220,000 sq ft. Key that you are customer focused. You will be required to put in all process procedures for the site and have an ABM and Engineering Manager you will work alongside.
You will have previous experience in looking after a site of a similar scale as well as exposure to setting and managing service charge budgets, overseeing health and safety on site; therefore, an IOSH or NEBOSH qualification is essential, driving ESG initiatives and overseeing fit-out works.
As well as management of service partners on site, you will be required to engage with the end users (tenants) on a daily basis. It is imperative that clear lines of communication are forged, whether written or verbal, in order to operate this flagship site. The level of service delivery is very much focused on the tenant experience and partnering with service partners to create a ‘one team ethos’, so being customer centric is vital to this role.
There is an opportunity to get involved in other developments should the opportunity present itself. This is an organisation that invests in their employees and ensures their careers develop too.
Senior Building Manager - West London- Trophy Asset - Customer Focused employer: IWFM Regional/Special Interest Group
Contact Detail:
IWFM Regional/Special Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Building Manager - West London- Trophy Asset - Customer Focused
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Senior Building Manager role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Since this role is all about being 'customer focused', think of examples from your past experiences where you went above and beyond for tenants or clients. Show us how you can create that 'one team ethos'!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website at StudySmarter and see if we have any roles that fit your skills. Tailor your applications to highlight your experience with service charge budgets and health and safety.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you’re the perfect fit for their customer-centric approach.
We think you need these skills to ace Senior Building Manager - West London- Trophy Asset - Customer Focused
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Building Manager role. Highlight your customer-focused approach and any relevant management experience in similar-sized sites.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've enhanced tenant experiences and managed service partners effectively.
Showcase Your Qualifications: Don’t forget to mention your IOSH or NEBOSH qualifications! These are essential for the role, so make them stand out in your application to show you’re serious about health and safety.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at IWFM Regional/Special Interest Group
✨Know Your Customer Focus
Since the role is heavily customer-focused, make sure you can articulate your understanding of tenant experience. Prepare examples of how you've enhanced customer satisfaction in previous roles, especially in managing large sites.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of health and safety regulations, particularly IOSH or NEBOSH standards. Be ready to discuss how you've implemented these in past positions, as well as your experience with service charge budgets and ESG initiatives.
✨Showcase Your Communication Skills
Effective communication is key for this role. Prepare to discuss how you've built strong relationships with tenants and service partners. Think of specific instances where clear communication led to successful outcomes.
✨Emphasise Team Collaboration
The job requires a 'one team ethos', so be prepared to talk about your experience working alongside teams, such as ABMs and Engineering Managers. Highlight any collaborative projects that showcase your ability to work well with others to achieve common goals.
