At a Glance
- Tasks: Manage daily operations of a residential estate and ensure top-notch service delivery.
- Company: Join a dynamic team in Greenwich focused on high-quality residential management.
- Benefits: Gain valuable experience in facilities management with a competitive salary.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your management skills.
- Qualifications: Experience in facilities management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Greenwich (on–site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day–to–day management of a residential estate, ensuring high–quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
- Operations
- Manage daily estate operations and service delivery
- Oversee cleaning, security, maintenance, grounds, and waste services
- Maintain high estate standards and appearance
- Manage repairs, maintenance, and resident requests
- Customer Service
- Deliver excellent service to residents and occupiers
- Handle feedback and resolve complaints quickly
- Communicate updates on works and disruptions
- Build strong relationships with residents and stakeholders
- Contractor Management
- Manage suppliers and contractors on site
- Ensure compliance with contracts, KPIs, and safety procedures
- Conduct reviews, audits, and performance meetings
- Approve permits, RAMS, and safe systems of work
- Health & Safety
- Ensure compliance with H&S, fire, and legal requirements
- Monitor risk assessments and safety actions
- Carry out site inspections and manage incidents
- Oversee emergency procedures
- Finance Support
- Assist with budgets and cost control
- Support service charge management and reporting
- Review supplier costs and identify savings
- Reporting & Admin
- Maintain accurate records and systems
- Produce monthly reports
- Track actions from audits and inspections
- Collaboration
- Work closely with the Senior Property Manager
- Liaise with landlords, residents, and stakeholders
- Support continuous improvement initiatives
Skills & Experience
Essential
- Experience in facilities or residential estate management
- Strong customer service and communication skills
- Experience managing contractors and services
- Knowledge of health & safety compliance
- Budget or service charge exposure
- Good IT skills (MS Office, especially Excel)
Desirable
- IOSH / NEBOSH qualification
- Experience with reporting and KPIs
- Experience managing large estates
- Knowledge of service charge processes
Personal Qualities
- Customer–focused and professional
- Organised and proactive
- Strong problem–solving skills
- Able to manage multiple priorities
- Focused on high standards and improvement
Success in the Role
- Smooth day–to–day estate operations
- High resident satisfaction
- Contractors deliver safely and effectively
- Costs are well managed
- Strong support to senior management
- KPIs and service standards consistently met
Residential Estate Facilities Manager — 8-Week Cover employer: IWFM Regional/Special Interest Group
As a Residential Estate Facilities Manager in Greenwich, you will join a dynamic team dedicated to delivering exceptional service and maintaining high standards within the estate. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and training. With a focus on customer satisfaction and operational excellence, we ensure our employees are supported and empowered to make a meaningful impact in their roles.
Contact Details:
IWFM Regional/Special Interest Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Estate Facilities Manager — 8-Week Cover
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their needs, especially in managing operations and customer service. Practise common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! We often have exclusive listings that might not be found elsewhere. Plus, it shows your genuine interest in joining our team. Keep an eye out for roles that match your skills in estate management and customer service.
We think you need these skills to ace Residential Estate Facilities Manager — 8-Week Cover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in facilities management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Residential Estate Facilities Manager position. Share specific examples of how you've managed operations or improved customer satisfaction in the past.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've tackled challenges in estate management. We love candidates who can think on their feet and come up with effective solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at IWFM Regional/Special Interest Group
✨Know Your Estate Management Basics
Brush up on your knowledge of residential estate management. Be ready to discuss how you would handle daily operations, manage contractors, and ensure compliance with health and safety regulations. This shows you’re not just familiar with the role but also passionate about delivering high-quality services.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled resident complaints or feedback in the past. Highlight your ability to build strong relationships with residents and stakeholders. This is crucial for the role, so make sure you can demonstrate your customer-focused approach.
✨Be Ready to Discuss Budget Management
Since you'll be assisting with budgets and service charges, come prepared to talk about your experience with financial management. Share specific instances where you’ve identified cost savings or managed budgets effectively. This will show that you can contribute to the financial health of the estate.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their expectations for the role, the team dynamics, or ongoing projects. This not only shows your interest but also helps you gauge if the company is the right fit for you.
