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- Tasks: Manage cleaning, porterage, and security teams in a healthcare environment.
- Company: Global FM service provider with a focus on customer satisfaction.
- Benefits: Competitive salary up to £45k, full-time role, and career development opportunities.
- Why this job: Make a real difference in healthcare by ensuring a clean and safe environment.
- Qualifications: Experience in people management and IOSH Managing Safely certification required.
- Other info: Join a dynamic team with opportunities for continuous improvement and growth.
The predicted salary is between 36000 - 54000 £ per year.
Insight Executive Group are delighted to be working with a global FM service provider who are looking for a Soft Services Manager for one of their healthcare sites in Oxford. This is a full time permanent position with a starting salary of up to GBP45k with an ASAP start.
The Soft Services Manager will manage the Domestic, Porterage and Security teams across a Healthcare PFI contract, supporting the Head of Soft FM to create an environment that satisfies our customers and provides an enjoyable experience.
The successful Soft Services FM Manager will be responsible for:
- Developing the contract cleaning service to meet SLA and client requirements.
- Recruiting, training, monitoring and coordinating a skilled team across operational activities to maximise cleaning efficiency, performance and safety.
- Managing plans and resource service delivery requirements, including contingencies, so contract conditions are always met.
- Working with the Head of Soft FM/Account Director in monitoring and recording of service activities and levels of performance to demonstrate contract compliance, improve efficiencies and foster continuous improvement.
- Developing relationships with all shifts/teams to continuously improve knowledge and understanding of the operational needs of the business so that all solutions are operationally viable.
- Operating and contributing as a member of the Management team and undertaking any other duties reasonably required by the Head of Soft FM/Account Director.
- Collating, analysing and reviewing information e.g. budgets, hours, and forecasts to monitor and report on performance.
- Monitoring and reporting on cleaning service performance and overall trends in service delivery identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery.
The successful Soft Services FM Manager will be able to demonstrate:
- IOSH Managing Safely.
- An understanding of the contract requirements and obligations relating to the relevant service lines.
- Excellent people management skills and experience in managing a team.
- Ability to allocate and monitor workloads.
If you match the above criteria and are interested in the role, please send your CV through for a detailed chat. Many thanks!
Facilities Manager in Oxford employer: IWFM Regional/Special Interest Group
Contact Detail:
IWFM Regional/Special Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who work in healthcare. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to soft services and think of examples from your experience that align with their goals. This will show you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for facilities management roles, and don’t forget to highlight your people management skills and experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Facilities Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Manager role. Highlight your experience in managing teams and any relevant qualifications like IOSH Managing Safely. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or managed a team effectively. This helps us see the impact you've made in previous roles.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! A bit of warmth can make your application stand out. Just remember to keep it relevant to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at IWFM Regional/Special Interest Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Soft Services Manager. Brush up on your knowledge of contract cleaning services, SLAs, and how to manage teams effectively. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your People Skills
Since this role involves managing teams, be prepared to discuss your experience in people management. Think of specific examples where you've successfully recruited, trained, or motivated a team. Highlighting your ability to build relationships will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing service delivery under pressure or improving cleaning efficiency. Practise your responses to these scenarios, focusing on your problem-solving skills and how you can contribute to continuous improvement.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
