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- Tasks: Lead facilities management services and ensure top-notch service delivery across a residential estate.
- Company: Join a reputable firm known for excellence in facilities management.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by enhancing living spaces and ensuring safety for residents.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Opportunity to work in a vibrant West London community with growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly organised & proactive Senior Facilities Manager (SFM) to lead the end‑to‑end delivery of hard and soft facilities management services across a key residential client estate located in West London. You will own the client relationship on all FM matters, ensure legal compliance and safety, drive service excellence against SLAs/KPIs, and provide day‑to‑day leadership to the FM team, gardeners, and porters across the estate. The role combines operational leadership, stakeholder engagement (client/residents/leaseholders), and commercial accountability (budgets, contracts, lifecycle planning).
Key deliverables
- Manage all hard and soft service providers, monitoring SLAs and KPIs and re‑tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites.
- Assist in the preparation and managing budgets in accordance with the RICS code of practice.
- Monitoring and control of budget expenditure in tandem with Cluttons client accounting team.
- Lead and develop FM team, Gardeners & Porters across the portfolio.
- Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures.
- Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met.
- Support capital/refurbishment projects.
- Maintain accurate records via the systems used within the business.
- Assist with internal and external parties in relation to project works across the portfolio.
- Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director.
- Dealing with ad hoc queries and tasks from the property management team, clients and occupiers.
- Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally.
- Drive process improvements & service levels across the portfolio.
Responsibilities
- Overseeing the day‑to‑day management of the FM, Gardeners & Porters.
- Liaising with partners and the property managers regularly and updating them on all current matters.
- Liaising with other departments (e.g. projects and building consultancy and fund management) as necessary.
- Instructing, managing and supervising of contractors in a good and timely manner who are required to work on sites under our control.
- Providing client facing expertise in FM related matters.
- Reporting to clients, where instructed, all issues relating to building/site operation.
- Developing and building relationships with clients.
- Identify areas for new business generation.
- Setting and monitoring budgets and accounts in consultation with the property managers, client accounts team and clients.
- Control and accurate coding of invoices ensuring prompt payment.
Senior Facilities Manager in London employer: IWFM Regional/Special Interest Group
Contact Detail:
IWFM Regional/Special Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Facilities Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with managing budgets, SLAs, and leading teams. Use specific examples to demonstrate how you've driven service excellence in past roles.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you had to deal with difficult clients or manage unexpected challenges. Practising your responses will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Senior Facilities Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Facilities Manager role. Highlight your experience in managing hard and soft services, as well as your ability to lead teams and manage budgets. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven service excellence and managed client relationships in the past. We love a good story!
Showcase Your Leadership Skills: As a Senior Facilities Manager, leadership is key. In your application, be sure to highlight your experience in leading teams and developing staff. We want to know how you motivate and inspire those around you to achieve great results.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at IWFM Regional/Special Interest Group
✨Know Your Stuff
Make sure you thoroughly understand the role of a Senior Facilities Manager. Brush up on your knowledge of hard and soft facilities management services, SLAs, KPIs, and budget management. Being able to speak confidently about these topics will show that you're serious about the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed teams or projects, especially in facilities management. This will help demonstrate your capability to lead the FM team effectively.
✨Build Rapport with Stakeholders
The job requires strong stakeholder engagement, so practice how you'll build relationships with clients, residents, and leaseholders. Prepare anecdotes that highlight your communication skills and ability to resolve issues professionally. This will show that you can maintain good working relationships.
✨Prepare for Compliance Questions
Given the importance of legal compliance and safety in this role, expect questions around health and safety regulations and environmental policies. Familiarise yourself with relevant legislation and be ready to discuss how you've ensured compliance in previous roles. This will demonstrate your commitment to safety and quality.
