At a Glance
- Tasks: Manage daily operations of a residential estate and ensure top-notch service delivery.
- Company: Join a dynamic team in Greenwich focused on high-quality residential management.
- Benefits: Gain valuable experience in facilities management with a competitive pay for an 8-week contract.
- Other info: Opportunity to work closely with senior management and develop your professional network.
- Why this job: Make a real difference in residents' lives while honing your management skills.
- Qualifications: Experience in facilities management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Greenwich (on–site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day–to–day management of a residential estate, ensuring high–quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
- Operations
- Manage daily estate operations and service delivery
- Oversee cleaning, security, maintenance, grounds, and waste services
- Maintain high estate standards and appearance
- Manage repairs, maintenance, and resident requests
- Customer Service
- Deliver excellent service to residents and occupiers
- Handle feedback and resolve complaints quickly
- Communicate updates on works and disruptions
- Build strong relationships with residents and stakeholders
- Contractor Management
- Manage suppliers and contractors on site
- Ensure compliance with contracts, KPIs, and safety procedures
- Conduct reviews, audits, and performance meetings
- Approve permits, RAMS, and safe systems of work
- Health & Safety
- Ensure compliance with H&S, fire, and legal requirements
- Monitor risk assessments and safety actions
- Carry out site inspections and manage incidents
- Oversee emergency procedures
- Finance Support
- Assist with budgets and cost control
- Support service charge management and reporting
- Review supplier costs and identify savings
- Reporting & Admin
- Maintain accurate records and systems
- Produce monthly reports
- Track actions from audits and inspections
- Collaboration
- Work closely with the Senior Property Manager
- Liaise with landlords, residents, and stakeholders
- Support continuous improvement initiatives
Skills & Experience
Essential
- Experience in facilities or residential estate management
- Strong customer service and communication skills
- Experience managing contractors and services
- Knowledge of health & safety compliance
- Budget or service charge exposure
- Good IT skills (MS Office, especially Excel)
Desirable
- IOSH / NEBOSH qualification
- Experience with reporting and KPIs
- Experience managing large estates
- Knowledge of service charge processes
Personal Qualities
- Customer–focused and professional
- Organised and proactive
- Strong problem–solving skills
- Able to manage multiple priorities
- Focused on high standards and improvement
Success in the Role
- Smooth day–to–day estate operations
- High resident satisfaction
- Contractors deliver safely and effectively
- Costs are well managed
- Strong support to senior management
- KPIs and service standards consistently met
Residential Estate Facilities Manager — 8-Week Cover in London employer: IWFM Regional/Special Interest Group
As a Residential Estate Facilities Manager in Greenwich, you will join a dynamic team dedicated to delivering exceptional service and maintaining high standards within the estate. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and training in facilities management. With a focus on customer satisfaction and operational excellence, we provide a supportive environment where your contributions are valued and recognised.
Contact Details:
IWFM Regional/Special Interest Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Estate Facilities Manager — 8-Week Cover in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their needs, especially in managing operations and customer service. Practise common interview questions so you can showcase your skills confidently!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer’s mind, which is super important when they’re making decisions.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your interest and commitment to joining our team. Let’s get you that job!
We think you need these skills to ace Residential Estate Facilities Manager — 8-Week Cover in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in facilities management and customer service. We want to see how you've handled similar roles before, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to managing estates and delivering excellent service.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues efficiently!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IWFM Regional/Special Interest Group
✨Know Your Estate Management Basics
Brush up on your knowledge of residential estate management. Be ready to discuss your experience with daily operations, contractor management, and health & safety compliance. This will show that you understand the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent service in previous roles. Think about specific situations where you resolved complaints or built strong relationships with residents. This will highlight your customer-focused approach.
✨Be Ready for Budget Talk
Since you'll be assisting with budgets and service charges, come prepared to discuss your experience with financial management. Have examples ready of how you've managed costs or identified savings in past positions.
✨Demonstrate Your Organisational Skills
The role requires managing multiple priorities, so be ready to share how you stay organised. Discuss tools or methods you use to keep track of tasks, especially when it comes to reporting and maintaining accurate records.
