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- Tasks: Lead operations for a flagship property site, ensuring top-notch tenant experience.
- Company: Reputable Property Company focused on employee development and customer satisfaction.
- Benefits: Career growth opportunities and a supportive work environment.
- Why this job: Make a real impact in property management while enhancing tenant experiences.
- Qualifications: Experience in site management, service charge budgets, and health & safety certifications.
- Other info: Join a dynamic team that values communication and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
My client, a notable Property Company, is looking for a Senior Operations Manager. Key responsibilities include strategically delivering on the firm's objectives for a vast site, primarily comprised of land (brown field) with some buildings. You will have previous experience managing a site of a similar scale and leading an on-site team.
Essential qualifications include overseeing service charge budgets, rent collection, and health and safety on site, with IOSH or NEBOSH certifications being necessary. You will engage with specialist contractors, organise and authorise works, and manage strategic relationships with service partners on site while engaging with end users (tenants).
It is imperative to establish clear lines of communication, both written and verbal, to operate this flagship site. The level of service delivery is focused on tenant experience and partnering with service partners to create a 'one team ethos', making a customer-centric approach vital to this role.
This organisation invests in their employees and ensures their career development.
Operations Director / Customer Director / Estates Director - London - Estate employer: IWFM Regional/Special Interest Group
Contact Detail:
IWFM Regional/Special Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director / Customer Director / Estates Director - London - Estate
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for an Operations Director role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, recent projects, and challenges they face. This will help us tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role emphasises clear lines of communication, consider doing mock interviews with friends or mentors. Focus on articulating your experience in managing teams and engaging with tenants effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our customer-centric ethos.
We think you need these skills to ace Operations Director / Customer Director / Estates Director - London - Estate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in managing large sites and overseeing service charge budgets, as these are key for us. Use specific examples that showcase your strategic delivery skills.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the company. Talk about how you can enhance the tenant experience and foster a 'one team ethos'. This is your chance to show us your personality!
Showcase Relevant Qualifications: Don’t forget to mention your IOSH or NEBOSH qualifications if you have them. These are essential for the role, so make sure they stand out in your application. We want to see that you’re serious about health and safety!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at IWFM Regional/Special Interest Group
✨Know Your Site Inside Out
Before the interview, make sure you thoroughly research the site you'll be managing. Understand its history, current operations, and any challenges it faces. This will not only show your genuine interest but also allow you to discuss how your experience aligns with the specific needs of the site.
✨Highlight Your Financial Acumen
Since overseeing service charge budgets and rent collection is crucial for this role, be prepared to discuss your previous experiences managing budgets. Bring examples of how you've successfully handled financial aspects in past positions, and be ready to explain your approach to ensuring financial health on a large site.
✨Demonstrate Your Health and Safety Knowledge
With health and safety being a key responsibility, ensure you can talk about your IOSH or NEBOSH qualifications confidently. Share specific instances where you've implemented safety protocols or improved safety standards on-site, showcasing your commitment to creating a safe environment for tenants and staff.
✨Emphasise Communication Skills
Given the importance of forging clear lines of communication, prepare to discuss how you've effectively engaged with various stakeholders in the past. Whether it's tenants, contractors, or service partners, share examples that highlight your ability to foster collaboration and maintain a customer-centric approach.
