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For Companies At a Glance
- Tasks: Support a top-notch Facilities Management team and ensure smooth operations for a prestigious client.
- Company: Join a leading company known for its customer-focused service and operational excellence.
- Benefits: Enjoy a competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by driving high-performance operations and improving systems.
- Qualifications: Experience in customer service, strong communication skills, and financial awareness are essential.
- Other info: Great opportunity for career growth in a fast-paced, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
Shift Pattern: Monday to Friday, 08:00–17:00
This role forms part of a best–in–class Facilities Management team, delivering a professional and customer–focused operational service for a confidential prestigious client. The position supports Regional Facilities Managers to ensure effective team coordination, client engagement, and delivery of contract objectives. The role includes deputising for the National Account Manager, providing leadership and holiday cover when required. The successful candidate will manage CAFM systems, CAD floor plans, engineer coordination, financial administration, reporting, and support strategic account objectives.
Key Responsibilities
- Support continuous improvement of operational systems and processes.
- Drive high–performing operational delivery in line with business plans.
- Monitor operational performance, budgets, and service delivery.
- Ensure effective execution of operational processes and SLAs.
- Produce operational documentation, reports, and performance data.
- Manage daily communications with internal operational teams.
- Support and deputise for the National Account Manager.
- Analyse trends in planned and reactive maintenance activity.
- Work with the client help desk to support reporting and engagement.
- Manage and update CAD drawings as required.
- Oversee invoicing, service charges, and on–account financial control.
- Manage ACW budgets, quotations, and subcontractor documentation.
- Maintain accurate records, site filing, and staff leave documentation.
- Provide cover for the London Facilities Manager when required.
Essential Experience
- Experience in a fast–paced customer service environment.
- Excellent written and verbal communication skills.
- Strong organisational and prioritisation skills.
- Good financial awareness and attention to detail.
- Ability to remain calm under pressure.
- Proficient in Microsoft Office and CAD systems.
- Proactive, flexible, and service–driven approach.
Desirable Experience
- Facilities Management experience.
- Experience with Concept Evolution or similar CAFM systems.
- Health & Safety knowledge (IOSH or equivalent).
- Knowledge of engineering and cleaning services.
- Moves and changes experience.
Facilities Manager in Leeds employer: IWFM Regional/Special Interest Group
Contact Detail:
IWFM Regional/Special Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join online forums to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience with CAFM systems, CAD drawings, and operational processes. This will give you an edge during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on how you've driven operational delivery and managed budgets in previous roles to align with what employers are looking for.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting opportunities waiting for you. Make sure to tailor your application to highlight your customer service experience and financial awareness, as these are key for the Facilities Manager role.
We think you need these skills to ace Facilities Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in facilities management and customer service, as well as any relevant software knowledge like CAFM systems or CAD.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've driven operational improvements or managed teams in the past. Keep it engaging and professional!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t forget to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IWFM Regional/Special Interest Group
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially if you've worked with Concept Evolution or similar software. Be ready to discuss how you've used these systems in past roles to improve operational efficiency.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a top-notch service, prepare examples that highlight your experience in fast-paced customer service environments. Think of specific situations where you went above and beyond for a client.
✨Demonstrate Financial Awareness
Be prepared to talk about your experience with budgets and financial control. Bring examples of how you've managed invoicing or service charges in previous roles, as this will show your attention to detail and organisational skills.
✨Prepare for Scenario Questions
Expect questions that assess your ability to remain calm under pressure. Think of scenarios where you've had to manage multiple tasks or deal with unexpected issues, and be ready to explain how you handled them effectively.
