Estates Officer

We have a great opportunity for an Estates Officer to join our Team at SNG on a Permanent Basis. Based from our office in Wembley, London, you'll combine a mix of home and office working to ensure a positive work/life balance.

About SNG: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

The Role: The role will oversee estate servicing and maintenance contracts, ensuring the customers are placed at the heart of our services. Work alongside the Contracts Manager – Estate Services to maintain effective day-to-day contractor management through both direct case work and a data led approach. You will ensure a collaborative culture is followed by the team and manage relationships with both internal and external stakeholders.

• Measure and monitor customer satisfaction levels.
• Ensure that the estate's common areas are monitored to meet agreed standards.
• Attend regular meetings with contractors, working collaboratively to improve service standards.
• Monitor estate services and grounds maintenance contracts in line with specifications.
• Participate in contractor selection panels and assist in setting contract specifications.
• Responsibility for ensuring health and safety inspections and checks are carried out on estates and in the communal areas, including communal risk assessments and regular reviews.
• Liaise with colleagues on estate service maintenance, ensuring repairs orders are raised, checked, authorised and followed up as required.
• Attend meetings with Resident Association as necessary, identifying ways to improve resident services.
• Act as a single point of contact for residents, providing information and monitoring customer satisfaction.
• Conduct joint estate inspections with the Locality Officers where required, ensuring that actions are implemented and meet the highest standards.
• Support the Contracts Manager – Estate Services with the delivery of designated servicing programmes, ensuring compliance requirements are met by all contractors.
• Ensure that regular Landlord meter readings are taken and recorded.

What we need from you:

• Experience of carrying out administrative tasks.
• Excellent organisational skills and the ability to prioritise your workload.
• Good communications skills with internal and external stakeholders.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
• Knowledge of using multiple IT systems and a basic knowledge of Excel.
• A full and clean driving license, the role will involve the individual attending SNG sites (for estate inspections etc/emergency visits where required).

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
• Chance to buy or sell holiday as part of our flexible benefits package.
• 3 additional Wellbeing days and 2 paid volunteering days.
• Generous matched pension scheme up to 12% and Life cover at 4x salary.
• Enhanced maternity/adoption pay.
• Enhanced paternity pay – 6 weeks full pay (after 26 weeks' service).
• Options for private medical insurance, dental insurance and critical illness cover.
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.