Building Manager in Birmingham

MCR Property Group is a leading independent real estate investment and development company operating nationally, with offices in London, Manchester, Birmingham, and Glasgow. The business is focused on the development and management of residential, student accommodation, and industrial assets and manages a diverse portfolio covering every major asset class across the UK.

We are looking to recruit an ambitious, self–motivated and commercially minded Building Manager to take responsibility for one of our business centre sites in Birmingham. This is a standalone, highly autonomous role, ideal for someone who thrives on ownership, accountability, and delivering exceptional service while driving strong commercial performance.

The successful candidate will be responsible for providing the highest level of service and operational support to existing clients, while also working proactively to increase occupancy, grow revenue, and exceed budget targets. You will manage your own workload, operate confidently without close supervision, and remain calm and effective in a fast–paced and varied environment where priorities can change quickly.

You will play a key role in strengthening and developing the business within the centre through proactive account management, relationship building, and consistently high standards of customer service for both clients and agents. Day–to–day, you will oversee the performance of the site, ensuring key performance indicators are achieved and that the centre is operating at maximum commercial potential.

Reporting to the Property Manager, you will be based primarily at one site in Birmingham, with occasional travel to other sites as required. As part of your responsibilities, you will line manage reception and administration staff, ensuring the site is professionally run and customer focused at all times.

You will take full ownership of the day–to–day operation of the building, including raising purchase orders for services such as cleaning, waste management and office supplies, reviewing existing supplier contracts and tendering where appropriate, scheduling contractors, and processing supplier invoices. You will manage client accounts, including liaising with customers regarding outstanding balances and negotiating payment where required.

You will also ensure full compliance with all relevant Health & Safety, waste management and statutory regulations, maintaining a safe and legally compliant working environment at all times. Working closely with the Property Manager, you will help to develop and implement sales and marketing strategies designed to increase occupancy and revenue.

You will actively contribute to achieving and exceeding budget targets, ensuring site KPIs are consistently met and professional, proactive sales practices are followed. This will include conducting viewings and meetings with prospective clients, promoting the business centre and its services, following up on marketing leads, and liaising closely with the Lettings and Marketing teams to maximise conversion opportunities.

You will also be responsible for maintaining accurate records relating to financial performance, occupancy levels, and client information, and for ensuring all company procedures are adhered to. The role will also involve undertaking any other reasonable duties as required by the Property Manager in support of the wider business.

Skills and experience

The ideal candidate will possess strong sales and marketing capability, with proven negotiation skills and a confident, professional communication style. You will have a good understanding of compliance and the ability to work within relevant laws, regulations and industry standards, including a sound knowledge of Health & Safety legislation.

Excellent time management and prioritisation skills are essential, along with the ability to deliver outstanding customer service and handle customer complaints calmly and effectively. You should be comfortable using Microsoft Office and able to provide basic IT assistance to clients when needed. Experience using Propman would be advantageous, but is not essential.