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- Tasks: Assist the Estate Manager in managing services for residents and contractors.
- Company: Join a dynamic property management team focused on community and service.
- Benefits: Gain hands-on experience, develop communication skills, and work in a supportive environment.
- Why this job: Make a real difference in residents' lives while learning valuable management skills.
- Qualifications: Strong communication skills, reliability, and a team player attitude.
- Other info: Opportunity for career growth and to learn about property management.
The predicted salary is between 36000 - 60000 £ per year.
Hours of Duty: Monday – Friday 0830 – 1730
Responsible To: Estate Manager
Job Summary
To assist the Estate Manager and Property Management team in order to plan, deliver and manage the services delivered to the RTM, Leaseholders and Tenants of the Development.
Responsibilities and Duties
- To deputise for the Estate Manager during holidays, sickness and other planned events.
- To be the lead and key point of contact for contractor management on site, including communications to the Property Manager, Leaseholders and Tenants, as well as other contractors if multiple are working at site.
- To be the lead and key point of contact for the General Repairs tracker and to manage this in conjunction with the Estate Manager. This to include regular reviews and walkabouts (minimum monthly) to ensure items are captured and added to the tracker with recommendations regarding prioritisation and timings.
- Ensuring the Tracker is kept updated to identify items that are open, delayed (with reasons), completed and/or have had their prioritisation changed (with reasons and sign–off).
- To provide a monthly update to the Property Manager on the Tracker and specifically future priorities, such that all relevant parties are informed and agreed.
- To provide ad hoc updates regarding any emergencies and the related implications and consequences.
- To develop and maintain a positive, regular and highly communicative relationship with the Property Manager and Managing Agent to support the smooth running of development.
- To participate in staff reviews, providing feedback and actively manage the team's performance, in an assistant role to the Estate Manager.
- To work with Verto to learn all relevant HR practices, roles and responsibilities that a Estate Manager should know.
- Within the first 12 months of appointment, to have undertaken every on–site job at least twice and with sign–off by the Estate Manager.
- Within the first 12 months of appointment, to learn the overall footprint of the development with regard to layout, health and safety, emergency services, utilities, boiler room and other areas and responsibilities.
- Within the first 12 months, to attend a Board Meetings to understand process and protocol – to give an update on learnings and development, as well as any relevant contractor management information.
- To provide all necessary services to the residents as per the instructions of senior management.
- To communicate efficiently with all other members of staff, the residents, guests and onsite contractors.
- To respond proactively to resident requests. Always respond in a timely and polite manner.
- You will be required to carry out a minimum of two inspections of the common areas of the building.
- At the end of your shift, you must ensure the property is kept clean, tidy and that all electrical/technological appliances are in good working conditions at all times.
- To assist residents together with their guests and visitors when and where required. It should be remembered that your duty is to the residents, however, please note that any assistance given to any individual should not distract from your duties required to the whole.
- To monitor all persons at the development and ensure they have a right to be present.
- To respond to site emails and deal with general enquiries.
- To log messages, requests and events.
- To raise any issues and concerns with the Estate Manager and the Board, as relevant, e.g. work being undertaken without an LFA (Licence for Alterations), contractor behaviours, parking issues, as well as any unusual happenings or behaviours on site.
- To monitor the presence of workers working within the building and supervise their activities to ensure minimum disturbance to residents.
- Co–ordinate access and building systems and monitor and react to alarms as directed.
- Liaise with Emergency Services as required.
- Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal. Immediately inform senior management of the incidence. This should include all building defects, plumbing, heating and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported to senior management immediately.
- Report and monitor Health & Safety issues and ensure adherence to safe working practices.
- Be flexible and have a hands–on approach. Please offer help and assistance to others where possible.
- To complete any other requests as directed by the Estate Manager or Property Manager.
Person Specification
- Honest and Reliable
- Team Player
- Works well under pressure
- Excellent communication and customer service skills
- Excellent time keeping
- Professional appearance
- Ability to prioritise
- Ability to take ownership of an operation whilst working alone
Assistant Estate Manager employer: IWFM Regional/Special Interest Group
Contact Detail:
IWFM Regional/Special Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Estate Manager
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with the role of Assistant Estate Manager. Practise common interview questions and think about examples from your past experiences that showcase your abilities.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise in your responses. Remember, as an Assistant Estate Manager, you'll need to communicate effectively with residents, contractors, and the management team, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Assistant Estate Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Assistant Estate Manager role. We want to see how your skills align with our needs, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of communication with residents and contractors, it’s essential to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve effectively communicated in a previous role.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention any experiences where you successfully resolved issues or managed emergencies. This will show us that you’re proactive and ready to handle the challenges that come with the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at IWFM Regional/Special Interest Group
✨Know the Development Inside Out
Before your interview, take some time to familiarise yourself with the development's layout and key areas. Understanding the health and safety protocols, emergency services, and utilities will show that you're proactive and ready to hit the ground running.
✨Demonstrate Your Communication Skills
As an Assistant Estate Manager, you'll need to communicate effectively with residents, contractors, and the Property Manager. Prepare examples of how you've successfully managed communications in previous roles, especially in challenging situations.
✨Show Your Problem-Solving Abilities
Think of specific instances where you've had to deal with emergencies or unexpected issues. Be ready to discuss how you prioritised tasks and ensured minimal disruption to residents, as this will highlight your ability to handle pressure.
✨Emphasise Teamwork and Flexibility
This role requires a hands-on approach and the ability to work well within a team. Share experiences where you've collaborated with others to achieve a common goal, and be sure to mention your willingness to assist wherever needed.
