Centre Co-Ordinator in City of London

Centre Co-Ordinator

Institute of Workplace and Facilities Management (IWFM)

Role Details

• Title: Centre Co‑ordinator
• Department: IWFM Academy
• Reports to: Centre and Quality Manager

Vision & Mission

Workplace and facilities management transforms organisations and enhances experience.

We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler.

Values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days and paid social events and strive to reduce our environmental impact.

Why IWFM?

• People want to come to work and do their best work
• We drive business success through enhancing the experience
• We help save the planet

Purpose of the Role

Co‑ordinate the end‑to‑end delivery of IWFM Direct, ensuring a positive learner experience and meeting awarding organisation standards.

The role operates remotely, with required face‑to‑face briefing sessions once per year, and may require additional sessions depending on role and team.

Key Responsibilities

• Answer queries from learners within agreed service levels.
• Update, maintain and follow all standard operating procedures and documentation.
• Co‑ordinate the panel of assessors and tutors to ensure delivery within service levels and quality thresholds.
• Co‑ordinate the review of learning materials to keep them current.
• Maintain assessment processes and systems, raising issues to stakeholders.
• Coordinate moderation and standardisation meetings with the Centre and Quality Manager.
• Administer appeals, complaints and reasonable adjustment processes.
• Undertake plagiarism and malpractice checks.
• Provide required information to the awarding organisation timely and accurately.
• Maintain the Centre Quality Management Plan.
• Monitor learner progress and liaise with Tutors to achieve completion targets.
• Generate monthly qualification performance reports.
• Liaise with internal departments to align member and learner journeys.

Skills, Experience and Qualifications

• Focus on quality, accuracy and attention to detail.
• Exceptional communication and team working skills; able to multitask and prioritise.
• Technically literate with Microsoft Office.
• Knowledge of awarding organisation processes.
• Knowledge of digital learning.

Competencies/Behaviours

• Provide learners with a great experience.
• Self‑motivated, driven and able to work independently and under pressure.
• Innovative thinker, creative and willing to contribute.
• Energetic, can‑do attitude, inspiring others.
• Takes responsibility and acts with confidence.
• Flexible and responsive.
• Communicates with confidence and calmness in high‑pressure environments.
• Supportive and consistent with clear personal values that complement IWFM.

Working Hours

36.25 hours per week.

Information

• Seniority level: Entry level
• Employment type: Contract
• Job function: Administrative
• Industry: Administrative and Support Services