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- Tasks: Ensure quality standards for IWFM Academy products and enhance learner experiences.
- Company: Join IWFM, a leader in workplace and facilities management, dedicated to transforming organisations.
- Benefits: Enjoy charity days, social events, and a commitment to reducing environmental impact.
- Why this job: Be part of a mission-driven team that champions workplace excellence and sustainability.
- Qualifications: Knowledge of training delivery standards and adult learning principles required.
- Other info: We are a Disability Confident employer and an Investor in People accredited organisation.
The predicted salary is between 28000 - 42000 £ per year.
Salary: up to £35,000
Vision
Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.
Mission
We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.
The company has a strong culture based on our values:
- Confident and Bold
- Human and Inspiring
- Knowledgeable and InSync
- Active and Energetic
- Social Value
We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid for social events and make efforts to reduce our impact on the planet.
Why IWFM?
IWFM proudly champions the changing demographic of the workplace. After decades of working incredibly hard in the background to ensure buildings worked well (and safely), this critical profession must now take centre stage to ensure:
- People want to come to work and do their best work
- We drive business success through enhancing the experience
- We do everything we can to help save the planet
Job Purpose
To ensure IWFM Academy products and services are delivered to meet internal and external quality standards and regulatory compliance. You will work with internal and external stakeholders to drive the performance of IWFM Academy products through monitoring learner data, identifying ways to enhance the learner experience and managing relationships with the Awarding Organisations that the IWFM Academy interact with to improve quality. The role requires a quality driven and commercial person who will be accountable for training and assessment standards and compliance across IWFM Academy products. The postholder will be required to maintain thorough knowledge of delivery and assessment standards to deliver leading industry practice.
Key Responsibilities
- Maintain and embed quality standards across core IWFM Academy products and services
- Implement the IWFM Academy Centre quality management plan to ensure that all products and services are delivered in an efficient manner and meet industry and regulatory standards
- Manage external relationships across multiple Awarding Organisations
- Account manage IWFM Academy’s Satellite Centres
- Conduct quality assurance audits and visits to ensure delivery and assessment standards are met
- Manage internal relationships of Tutors, Assessors and IQAs
- Drive appropriate levels of standardisation and CPD
- Maintain and update IWFM Academy’s policies and procedures in-line with regulatory expectations
- Approve Trainers, Tutors and Assessors in-line with the IWFM Academy’s approval policy
- Create and implement training delivery quality assurance processes
- Co-ordinate the transition of new products from project phase and implement business as usual activity
- Lead IWFM Academy’s Tailored Course Approval service
- Develop and present comprehensive reports to monitor learner progress
- Create initiatives and enhance processes to improve learner completion rates
- Maintain CPD to ensure that the latest developments in learning and regulatory compliance are adopted by the IWFM Academy
- Work to the IWFM values and behaviours
Technical Skills
- Knowledge of training delivery standards and regulatory compliance requirements
- Extensive knowledge of adult learning principles and methodologies
- Detailed understanding of Awarding organisation processes
- Extensive knowledge of assessment standards
Behavioural Skills
- Focussed on providing learners with a great experience
- Self-motivated, driven and able to work independently and under pressure
- Innovative thinker, creative by nature and willing contributor
- Energetic approach and a can-do attitude, inspiring others
- Takes responsibility and acts with confidence
- Flexible and responsive approach
- Communicates with confidence and calmly in high-pressure environments
- Supportive and behaves consistently with clear personal values that complement IWFM
Centre and Quality Manager (United Kingdom) employer: IWFM | Institute of Workplace and Facilities Management
Contact Detail:
IWFM | Institute of Workplace and Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre and Quality Manager (United Kingdom)
✨Tip Number 1
Familiarise yourself with the IWFM's values and mission. Understanding their focus on enhancing workplace experiences and social value will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or webinars where IWFM representatives might be present. Building connections can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with quality assurance and compliance in training environments. Be ready to share specific examples of how you've improved learner experiences or maintained standards, as this is crucial for the role.
✨Tip Number 4
Stay updated on the latest trends in adult learning principles and regulatory compliance. Demonstrating your knowledge of current best practices will show that you're proactive and committed to maintaining high standards in education.
We think you need these skills to ace Centre and Quality Manager (United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Centre and Quality Manager role. Focus on your knowledge of training delivery standards, regulatory compliance, and any experience you have with quality assurance processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for workplace and facilities management. Emphasise how your values align with IWFM's mission and culture, and provide specific examples of how you've driven quality and enhanced learner experiences in previous roles.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to manage quality standards and improve processes. Use metrics where possible to illustrate your impact on learner completion rates or successful audits.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at IWFM | Institute of Workplace and Facilities Management
✨Understand the Company Culture
Before your interview, take some time to research IWFM's values and culture. They pride themselves on being confident, bold, and inspiring. Show how your personal values align with theirs during the interview.
✨Demonstrate Your Quality Management Knowledge
Since the role focuses on maintaining quality standards, be prepared to discuss your experience with quality assurance processes. Highlight specific examples where you've successfully implemented or improved quality management in previous roles.
✨Showcase Your Relationship Management Skills
The position requires managing relationships with various stakeholders. Be ready to share examples of how you've effectively managed relationships in the past, particularly with external organisations or teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare scenarios where you've had to think creatively or innovatively to overcome challenges, especially in a training or educational context.
