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- Tasks: Ensure quality standards for IWFM Academy products and enhance learner experiences.
- Company: Join IWFM, a leader in workplace and facilities management with a strong culture of empowerment.
- Benefits: Enjoy charity days, social events, and a commitment to reducing environmental impact.
- Why this job: Be part of a mission-driven team that champions workplace transformation and social value.
- Qualifications: Knowledge of training delivery standards and adult learning principles is essential.
- Other info: This role offers the chance to make a real impact in the education sector.
The predicted salary is between 28000 - 42000 £ per year.
Salary: up to £35,000
Vision
Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.
Mission
We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.
The company has a strong culture based on our values:
- Confident and Bold
- Human and Inspiring
- Knowledgeable and InSync
- Active and Energetic
Social Value
We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid for social events and make efforts to reduce our impact on the planet.
Why IWFM?
IWFM proudly champions the changing demographic of the workplace. After decades of working incredibly hard in the background to ensure buildings worked well (and safely), this critical profession must now take centre stage to ensure:
- People want to come to work and do their best work
- We drive business success through enhancing the experience
- We do everything we can to help save the planet
Job Purpose
To ensure IWFM Academy products and services are delivered to meet internal and external quality standards and regulatory compliance. You will work with internal and external stakeholders to drive the performance of IWFM Academy products through monitoring learner data, identifying ways to enhance the learner experience and managing relationships with the Awarding Organisations that the IWFM Academy interact with to improve quality. The role requires a quality driven and commercial person who will be accountable for training and assessment standards and compliance across IWFM Academy products. The postholder will be required to maintain thorough knowledge of delivery and assessment standards to deliver leading industry practice.
Key Responsibilities
- Maintain and embed quality standards across core IWFM Academy products and services
- Implement the IWFM Academy Centre quality management plan to ensure that all products and services are delivered in an efficient manner and meet industry and regulatory standards
- Manage external relationships across multiple Awarding Organisations
- Account manage IWFM Academy’s Satellite Centres
- Conduct quality assurance audits and visits to ensure delivery and assessment standards are met
- Manage internal relationships of Tutors, Assessors and IQAs
- Drive appropriate levels of standardisation and CPD
- Maintain and update IWFM Academy’s policies and procedures in-line with regulatory expectations
- Approve Trainers, Tutors and Assessors in-line with the IWFM Academy’s approval policy
- Create and implement training delivery quality assurance processes
- Co-ordinate the transition of new products from project phase and implement business as usual activity
- Lead IWFM Academy’s Tailored Course Approval service
- Develop and present comprehensive reports to monitor learner progress
- Create initiatives and enhance processes to improve learner completion rates
- Maintain CPD to ensure that the latest developments in learning and regulatory compliance are adopted by the IWFM Academy
- Work to the IWFM values and behaviours
Technical Skills
- Knowledge of training delivery standards and regulatory compliance requirements
- Extensive knowledge of adult learning principles and methodologies
- Detailed understanding of Awarding organisation processes
- Extensive knowledge of assessment standards
Behavioural Skills
- Focussed on providing learners with a great experience
- Self-motivated, driven and able to work independently and under pressure
- Innovative thinker, creative by nature and willing contributor
- Energetic approach and a can-do attitude, inspiring others
- Takes responsibility and acts with confidence
- Flexible and responsive approach
- Communicates with confidence and calmly in high-pressure environments
- Supportive and behaves consistently with clear personal values that complement IWFM
Centre and Quality Manager employer: IWFM | Institute of Workplace and Facilities Management
Contact Detail:
IWFM | Institute of Workplace and Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre and Quality Manager
✨Tip Number 1
Familiarise yourself with IWFM's values and mission. When you understand what drives us, you can tailor your conversations and demonstrate how your personal values align with ours during interviews or networking events.
✨Tip Number 2
Network with professionals in the workplace and facilities management sector. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends and challenges in quality management.
✨Tip Number 3
Showcase your knowledge of regulatory compliance and quality standards in your discussions. Being able to speak confidently about these topics will set you apart as a candidate who understands the critical aspects of the role.
✨Tip Number 4
Prepare examples of how you've improved learner experiences or driven quality assurance in previous roles. Concrete examples will help illustrate your capabilities and make a strong impression on the hiring team.
We think you need these skills to ace Centre and Quality Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Centre and Quality Manager.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in quality management, training delivery standards, and regulatory compliance. Use specific examples to demonstrate your achievements in these areas.
Showcase Your Values: IWFM values confident, bold, human, inspiring, knowledgeable, and energetic individuals. Make sure to reflect these values in your application by sharing personal anecdotes that illustrate how you embody them.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at IWFM | Institute of Workplace and Facilities Management
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with IWFM's core values: Confident and Bold, Human and Inspiring, Knowledgeable and InSync, Active and Energetic. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Quality Management Experience
As a Centre and Quality Manager, you'll need to demonstrate your knowledge of quality standards and regulatory compliance. Prepare specific examples of how you've successfully implemented quality management processes in previous roles, and be ready to discuss the impact of those initiatives on learner experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage relationships with various stakeholders. Think about potential challenges you might face in this role and how you would address them, particularly in relation to managing external relationships with Awarding Organisations.
✨Demonstrate Your Passion for Learning
IWFM values professionals who are committed to continuous improvement and learning. Be prepared to discuss your own professional development, any relevant certifications, and how you stay updated on industry trends and regulatory changes. This will show your dedication to enhancing the learner experience.
