Assistant Facilities Manager

About The Role
Team Facilities
Working Pattern – 5 days a week in the Vitality London Office. Full time, 37.5 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:

• Stakeholder management at all levels
• Excellent communication
• Proven contract management experience

What this role is all about:
You will be a central contact point for customers, ensuring smooth operation of the general facilities and premises functions through the provision of developed technical skills and by stepping in at any location where short term resource / issue resolution is required. The Assistant Facilities Manager will ensure excellent performance standards are achieved and maintained across all areas of Property & Facilities and will directly manage a team of 3 staff with varying levels of expertise and will be responsible for setting and reviewing objectives and targets for each member of the team. You may be required to travel on occasion to other premises within the group property portfolio in order to contribute to the success of the overall Property & Facilities Operation.

Key Actions

• Build and maintain effective relationships with internal stakeholders and internal/external suppliers by resolving service issues and acting as an ambassador for the Facilities Team.
• Budgetary control for department by managing / controlling expenditure and setting annual budget.
• Management and support of on site events.
• Provide out of hours support for emergency situations with site attendance wherever necessary, providing management of potential critical situations.
• Ensure consistency across all sites in all facilities related processes, conducting on–site audits and ensuring accurate version control of policy documentation and compliance with all relevant legislation.
• Takes full responsibility via internal or external training resources in order to regularly update own regulatory knowledge, around relevant areas i.e. H&S, DPA, Financial Regulating Authorities, processes and procedures in order to provide the best / most accurate information at all times.
• Ensures H&S policy and procedures across all sites are up to date ensuring compliance with all relevant legislation and associated best practice.
• To assist the Head of Project and Sustainability with management of projects, providing support for office planning and office moves.
• Provide recommendations and input into technology solutions that both enhance and provide benefit to the business, e.g., video and voice conferencing.
• Working with the HOF, develop and manage an annual roadmap of cost and quality improvement initiatives, including new technology solutions to improve the level value provided by the facilities team to the wider business.
• To manage the activities of contractors on site to ensure that all jobs are completed in a timely and efficient manner.
• Act as a first point of contact in the event of an emergency situation in order to ensure safety of staff and/or mitigate potential damage to premises.
• Ensure that facilities and building services are effectively and appropriately delivered to agreed standards and service levels, liaising with the landlord on any communal area/building issues.
• To provide input into the continuous cycle of improvement within the Facilities Management Operation ensuring best practise working methods at all times.

What do you need to thrive?

• Proven experience in a customer service environment.
• Competent space planning skills.
• PC literate and competent in all relevant MS applications, i.e., Word, Excel and PowerPoint.
• A competent understanding of/experience of technical areas of premises management, i.e., cabling infrastructure, building plant and building management systems, audio visual systems.
• Experience in a similar FM role.
• Working towards IWFM qualification (desirable).

So, what’s in it for you?

Bonus Schemes A bonus that regularly rewards you for your performance.

A pension of up to 12% We will match your contributions up to 6% of your salary.

Our award–winning Vitality health insurance with its own set of rewards and benefits.

Life Assurance Four times annual salary.

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.

Diversity & Inclusion
At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.

#J-18808-Ljbffr