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For Companies At a Glance
- Tasks: Lead and motivate a sales team to smash targets and deliver amazing client experiences.
- Company: Join a vibrant retail environment at our New Bond Street location.
- Benefits: Competitive pay, career growth opportunities, and a fun team culture.
- Why this job: Be a key player in driving sales and enhancing customer satisfaction.
- Qualifications: Experience in sales and a passion for coaching others.
- Other info: Dynamic role with opportunities for professional development and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Your Mission
As a Sales Supervisor, you will support the management team in driving sales performance, ensuring the consistent achievement of KPIs. You will actively lead, coach, and motivate our team, fostering a high-performance culture focused on delivering exceptional client experiences and exceeding sales targets.
Responsibilities
- Lead and motivate the sales team to achieve individual and collective sales targets.
- Provide hands-on support, coaching, and guidance to the sales team, fostering a high-performance culture focused on client engagement and sales success.
- Oversee and optimize the client experience from initial engagement through to comprehensive after-sales service and repair management, particularly for the high volume at our New Bond Street location.
- Act as a key support to the Boutique Manager, focusing on enhancing sales processes and ensuring exceptional client satisfaction.
- Assist the Boutique Manager in overseeing daily store operations, ensuring alignment with Company policies and guidelines.
- Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
- Address customer issues and complaints promptly to enhance customer satisfaction.
- Demonstrate key product/service features and link them to customer challenges to drive sales.
- Provide advanced product/service information and respond to complex customer inquiries.
- Record and process custom/special orders, coordinating with relevant teams for delivery.
- Handle basic issue escalations and provide necessary managerial approvals.
- Present additional products/services during customer interactions to maximize sales opportunities.
- Conduct customer interviews to clarify requirements and assist in potential customer interviews.
- Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints.
- Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
- Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards.
- Utilize performance management systems to improve personal performance.
- Sound experience and understanding of straightforward procedures or systems.
- Basic experience in coordinating the work of others.
Experience and Qualifications
Sound experience and understanding of straightforward procedures or systems.
Supervisor, New Bond Street employer: IWC Schaffhausen
Contact Detail:
IWC Schaffhausen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor, New Bond Street
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Sales Supervisor. Highlight your leadership skills and how you've motivated teams in the past to hit those sales targets. Confidence is key!
✨Tip Number 3
Don’t just wait for the interview; reach out! Connect with current employees on LinkedIn or through networking events. Ask them about their experiences and any tips they might have. It shows initiative and can give you insider info.
✨Tip Number 4
When you apply, do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at New Bond Street.
We think you need these skills to ace Supervisor, New Bond Street
Some tips for your application 🫡
Show Your Passion for Sales: When writing your application, let your enthusiasm for sales shine through! We want to see how you can lead and motivate a team to smash those targets. Share any relevant experiences that highlight your ability to drive performance and create exceptional client experiences.
Tailor Your Application: Make sure to customise your application to fit the role of Sales Supervisor at New Bond Street. Highlight your experience in coaching and supporting teams, and don’t forget to mention any specific achievements that demonstrate your success in sales and client engagement.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Use bullet points if necessary to break down your achievements and responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IWC Schaffhausen
✨Know Your Sales Metrics
Before the interview, brush up on key sales metrics and KPIs relevant to the role. Be ready to discuss how you've previously met or exceeded targets, as this will show your understanding of what drives success in a sales environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and coached a team in the past. Highlight specific instances where your leadership led to improved performance or client satisfaction, as this aligns perfectly with the responsibilities of a Sales Supervisor.
✨Understand the Client Experience
Familiarise yourself with the importance of client engagement and after-sales service. Be prepared to discuss strategies you've used to enhance customer experiences and how you would apply them at New Bond Street.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've successfully handled customer complaints or escalations. Show that you can think on your feet and provide solutions that not only resolve issues but also enhance customer satisfaction.
