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For Companies At a Glance
- Tasks: Lead and motivate a sales team to smash targets and deliver amazing client experiences.
- Company: Join the iconic Selfridges team in a vibrant retail environment.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values your input and drives success together.
- Qualifications: Experience in retail and a passion for customer service are essential.
- Other info: Great chance to develop leadership skills in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Your Mission
As a Sales Supervisor, you will support the management team in driving sales performance, ensuring the consistent achievement of KPIs. You will actively lead, coach, and motivate our team, fostering a high-performance culture focused on delivering exceptional client experiences and exceeding sales targets.
Responsibilities
- Lead and motivate the sales team to achieve individual and collective sales targets.
- Provide hands-on support, coaching, and guidance to the sales team, fostering a high-performance culture focused on client engagement and sales success.
- Oversee and optimize the client experience from initial engagement through to comprehensive after-sales service and repair management, particularly for the high volume at our New Bond Street location.
- Act as a key support to the Boutique Manager, focusing on enhancing sales processes and ensuring exceptional client satisfaction.
- Assist the Boutique Manager in overseeing daily store operations, ensuring alignment with Company policies and guidelines.
- Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
- Address customer issues and complaints promptly to enhance customer satisfaction.
- Demonstrate key product/service features and link them to customer challenges to drive sales.
- Provide advanced product/service information and respond to complex customer inquiries.
- Record and process custom/special orders, coordinating with relevant teams for delivery.
- Handle basic issue escalations and provide necessary managerial approvals.
- Present additional products/services during customer interactions to maximize sales opportunities.
- Conduct customer interviews to clarify requirements and assist in potential customer interviews.
- Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints.
- Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
- Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards.
- Utilize performance management systems to improve personal performance.
Experience and Qualifications
Sound experience and understanding of straightforward procedures or systems.
Supervisor, Selfridges in London employer: IWC Schaffhausen
Contact Detail:
IWC Schaffhausen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor, Selfridges in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your sales pitch! Think about how you would demonstrate product features or handle customer complaints. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that could give you an edge in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Supervisor, Selfridges in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being a Sales Supervisor and how you can contribute to our team at Selfridges.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your past roles have prepared you for leading and motivating a sales team!
Be Specific: Use specific examples in your application to demonstrate your skills in coaching and client engagement. We appreciate clear evidence of how you've driven sales performance in previous positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IWC Schaffhausen
✨Know Your Sales Metrics
Before the interview, brush up on key sales metrics and KPIs relevant to the role. Be ready to discuss how you've previously met or exceeded targets, as this will show your understanding of what drives success in a sales environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and coached a team in the past. Think about specific situations where you led by example or turned around a struggling team member's performance. This will demonstrate your ability to foster a high-performance culture.
✨Understand the Client Experience
Familiarise yourself with the client journey, especially in a retail setting like Selfridges. Be ready to discuss how you would enhance customer satisfaction and handle complaints effectively, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's sales strategies and team dynamics. This not only shows your interest in the position but also gives you valuable insights into how you can contribute to the team's success.
