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For Companies At a Glance
- Tasks: Lead and motivate a sales team to smash targets and deliver amazing client experiences.
- Company: Join a dynamic retail brand known for its commitment to excellence.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Why this job: Be a key player in driving sales and enhancing customer satisfaction.
- Qualifications: Experience in sales and a passion for coaching others.
- Other info: Fast-paced environment with plenty of chances to develop your skills.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Your Mission
As a Sales Supervisor, you will support the management team in driving sales performance, ensuring the consistent achievement of KPIs. You will actively lead, coach, and motivate our team, fostering a high-performance culture focused on delivering exceptional client experiences and exceeding sales targets.
Responsibilities
- Lead and motivate the sales team to achieve individual and collective sales targets.
- Provide hands-on support, coaching, and guidance to the sales team, fostering a high-performance culture focused on client engagement and sales success.
- Oversee and optimize the client experience from initial engagement through to comprehensive after-sales service and repair management, particularly for the high volume at our New Bond Street location.
- Act as a key support to the Boutique Manager, focusing on enhancing sales processes and ensuring exceptional client satisfaction.
- Assist the Boutique Manager in overseeing daily store operations, ensuring alignment with Company policies and guidelines.
- Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
- Address customer issues and complaints promptly to enhance customer satisfaction.
- Demonstrate key product/service features and link them to customer challenges to drive sales.
- Provide advanced product/service information and respond to complex customer inquiries.
- Record and process custom/special orders, coordinating with relevant teams for delivery.
- Handle basic issue escalations and provide necessary managerial approvals.
- Present additional products/services during customer interactions to maximize sales opportunities.
- Conduct customer interviews to clarify requirements and assist in potential customer interviews.
- Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints.
- Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
- Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards.
- Utilize performance management systems to improve personal performance.
Experience and Qualifications
Sound experience and understanding of straightforward procedures or systems.
Supervisor, New Bond Street in London employer: IWC Schaffhausen
Contact Detail:
IWC Schaffhausen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor, New Bond Street in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Sales Supervisor. Highlight your leadership skills and how you've motivated teams in the past to hit those sales targets. Confidence is key!
✨Tip Number 3
Don’t just wait for the interview; reach out! Connect with current employees on LinkedIn or through networking events. Ask them about their experiences and any tips they might have. It shows initiative and can give you insider info.
✨Tip Number 4
When you apply, do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at New Bond Street.
We think you need these skills to ace Supervisor, New Bond Street in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Supervisor role. Highlight any leadership or coaching experience you've had, as well as your ability to drive sales and enhance customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our high-performance culture. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Customer Engagement Skills: Since client experience is key for us, make sure to include examples of how you've successfully engaged with customers in the past. Whether it's resolving complaints or enhancing their shopping experience, we want to see your customer-centric approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at IWC Schaffhausen
✨Know Your Sales Metrics
Before the interview, brush up on key sales metrics and KPIs relevant to the role. Be ready to discuss how you've previously met or exceeded targets, as this will show your understanding of what drives success in a sales environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and coached a team in the past. Highlight specific instances where your leadership led to improved performance or client satisfaction, as this aligns perfectly with the responsibilities of a Sales Supervisor.
✨Understand the Client Experience
Familiarise yourself with the importance of client engagement and after-sales service. Be prepared to discuss strategies you've used to enhance customer experiences and how you would apply them at New Bond Street.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've successfully handled customer complaints or staffing issues. Show that you can think on your feet and provide solutions, which is crucial for maintaining optimal store performance.
