At a Glance
- Tasks: Deliver exceptional client experiences and achieve sales targets as an IWC Client Advisor.
- Company: Join a prestigious luxury brand known for its commitment to quality and client satisfaction.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth in a luxury environment.
- Other info: Dynamic team environment with opportunities to network and grow within the luxury sector.
- Why this job: Be an ambassador for IWC and create memorable experiences for clients who appreciate fine craftsmanship.
- Qualifications: Strong sales skills, emotional intelligence, and a passion for luxury watches and jewellery.
The predicted salary is between 30000 - 40000 £ per year.
THE MISSION As an IWC Client Advisor, you will be responsible for delivering stellar client experience and for achieving personal and boutique sales targets. You need to act as an ambassador of IWC at all times with client satisfaction being your utmost goal.
HOW WILL YOU MAKE AN IMPACT?
- Hosting clients and other stakeholders with the ability to provide personalized customer experience
- Identify and/or create sales opportunities inside and outside boutique environment
- Find every new and creative means to exceed client’s expectations
- Establish strong personal relationships with clients, increasing and maintaining the client database by applying IWC’s respective guidelines
- Engage in CRM activities such as prospect follow-up on a daily basis
- Handle customer service requests and respective processes
- Know IWC’s history, products and partnerships as well as the watch industry
- Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
- Organize and execute all operational tasks in detail and with care
- Maintain the boutique according to global IWC visual merchandising standards
- Adhere and fully comply with all Harrods Policies & Procedures, alongside our own IWC/Richemont UK
- Handling, booking-in, following up, full and clear communication for all Customer Service and Repairs, complaints, and feedback
- Working with, and alongside, our other Richemont Maisons – to support optimum performance of all our Group Maisons
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- High emotional intelligence and general education
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
- Result-oriented and driven
- Strong selling skills
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Creative, curious and versatile
- Team player with good interpersonal competences and empathetic
- Excellent communicator with ability to develop strong networks
- A professional background in Sales or Hospitality is preferred
- Passion for horology and fine jewellery
Client Advisor employer: IWC Schaffhausen
IWC is an exceptional employer that prioritises client satisfaction and personal growth, offering a dynamic work environment in the prestigious Harrods location. With a strong emphasis on employee development, you will have access to unique training opportunities and the chance to build lasting relationships with clients while representing a renowned luxury brand. Join us to be part of a collaborative team that values creativity, emotional intelligence, and a passion for horology.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IWC Schaffhausen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IWC Schaffhausen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IWC Schaffhausen:Your cover letter is your chance to shine! Tell us why you want to work at IWC Schaffhausen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IWC Schaffhausen!
How to prepare for a job interview at IWC Schaffhausen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
