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- Tasks: Support our community by answering calls and directing queries to the right services.
- Company: Join Age UK Isle of Wight, a charity dedicated to helping older adults thrive.
- Benefits: Gain valuable experience, receive training, and make a real difference in people's lives.
- Why this job: Be part of a supportive team and help those in need while enhancing your skills.
- Qualifications: No prior experience needed; just a willingness to learn and help others.
- Other info: Perfect for Duke of Edinburgh Award participants and offers flexible volunteering hours.
AGE UK IW – Office Telephone Support.
Last year, our team responded to over 15,000 calls from members of the public, all with just one staff member in our Information and Signposting service. Sadly, we’ve had to rely on an answerphone and return call system to manage this overwhelming demand.
By volunteering, you can help us become more responsive and supportive to people in their time of need. We ask that you commit to volunteering at least one morning per week for a minimum of 2.5 hours. This ensures our phoneline remains live and accessible for community members seeking help.
All volunteers will undergo training before starting. This will equip you with the knowledge and skills needed to assist callers effectively.
This might include, but is not limited to:
• Listening to answerphone messages and signposting callers and calls to the relevant department.
• Answering the main telephone.
• Accurately recording callers details and their query.
• Reassuring and calming callers.
• Signposting callers to the appropriate service
Age UK Isle of Wight are your local, independent charity dedicated to providing essential services to support older adults in our community.
Our range of services are designed to meet the unique needs of individuals as they navigate the challenges and opportunities that come with aging.
- Diversity and equal opportunities policy
- Accessibility
- Age restrictions
18 years + - Child Protection
- Complaints Policy
- Confidentially Policy
- Health and Safety Policy
- Ongoing support
- Suitable for Duke of Edinburgh Award
- Suitable for Supported Volunteering
- Suitable for Under 16\’s
- Suitable for Under 18\’s
- Training provided
- Volunteers covered by insurance
When can I volunteer?
Start Date: 31/07/2025
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning Yes Yes Yes Yes No No No
Afternoon No No No No No No No
Evening No No No No No No No
Availability Details
One morning per week, for approximately 2.5 hours a session.
Location
More Opportunities from Age UK Isle of Wight
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AGE UK IW - Office Telephone Support. employer: IW Volunteer
Contact Detail:
IW Volunteer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AGE UK IW - Office Telephone Support.
✨Tip Number 1
Familiarise yourself with the services offered by Age UK Isle of Wight. Understanding their mission and the specific needs of older adults will help you communicate effectively and show your genuine interest in supporting the community.
✨Tip Number 2
Practice active listening skills. Since the role involves answering calls and assisting individuals, being able to listen attentively and respond appropriately is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Be prepared to discuss your availability and commitment during the volunteering period. Since they require a minimum of one morning per week, think about how you can fit this into your schedule and be ready to share that during any discussions.
✨Tip Number 4
Show enthusiasm for the role and the impact it has on the community. When you express your passion for helping others, it can make a significant difference in how you are perceived as a candidate for the position.
We think you need these skills to ace AGE UK IW - Office Telephone Support.
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Office Telephone Support position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, communication, or volunteer work. Mention specific examples where you have successfully assisted others or managed calls.
Show Your Commitment: Since the role requires a commitment of at least one morning per week, make sure to express your availability clearly in your application. This shows that you are serious about the opportunity and willing to dedicate time.
Personalise Your Application: Address your application to the appropriate contact at Age UK Isle of Wight if possible. Use a friendly yet professional tone, and explain why you are passionate about supporting older adults in your community.
How to prepare for a job interview at IW Volunteer
✨Show Your Empathy
In a role that involves supporting older adults, demonstrating empathy is crucial. Be prepared to share examples of how you've shown understanding and compassion in previous situations, especially when dealing with vulnerable individuals.
✨Familiarise Yourself with the Organisation
Research Age UK Isle of Wight and their services before the interview. Understanding their mission and the specific challenges they face will help you articulate how you can contribute effectively to their team.
✨Practice Active Listening
Since the role involves answering calls and assisting with queries, practice active listening techniques. During the interview, show that you can listen attentively and respond thoughtfully to questions, reflecting your ability to support callers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you've had to calm someone down or provide guidance, and be ready to discuss these experiences.
