At a Glance
- Tasks: Become the go-to expert for our innovative tech product and ensure smooth user onboarding.
- Company: Join a purpose-driven organisation making a difference in education and technology.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with the chance to lead multiple projects and make a real impact.
- Why this job: Be the face of a game-changing product and help users thrive with it.
- Qualifications: Degree in business, IT, or related field; strong communication skills required.
The predicted salary is between 42000 - 50000 £ per year.
£42K - £50K - 2 days per week from Welwyn Garden City office
Our social purpose driven client has a requirement for a Product Specialist to join on a permanent basis. The organisation has developed its own technology product and is looking for an SME to come in and become the market facing ambassador.
Key responsibilities for the Product Specialist:- Work with the internal team and sponsors to ensure client needs and expectations are clearly understood and accurately translated into the configured environment.
- Conduct operational readiness checks including hardware commissioning, Wi-Fi viability, device login validation and general site readiness.
- Deliver user onboarding for staff and other relevant users.
- Lead go-live preparation and on-the-day support, ensuring operational confidence across all user groups.
- Provide structured mobilisation-phase hypercare and complete mobilisation only when stability, satisfaction, and agreed success measures are met.
- Act as the primary face of the product during mobilisation, providing a high-quality customer experience.
- Support product understanding processes, ensuring confidence in day-to-day operations.
- Assist in the triage of mobilisation-phase issues, directing school environment issues to Support Desk workflow and training gaps, and genuine platform defects to the product Platform Specialist.
- Collaborate with the Mobilisation Manager to ensure delivery aligns with wider customer mobilisation activity.
- Provide real-world field feedback to inform product improvements, surfacing user behaviour, usability challenges, and opportunities for improvement and simplification.
- Work with the Platform Specialist and Product team to channel insights into continuous improvement.
- Degree or equivalent experience in business, IT, education, or related field.
- Project management qualification is desirable but not essential.
- Strong organisational and mobilisation skills with the ability to lead multiple go-lives in parallel.
- Excellent communication and stakeholder engagement abilities with non-technical users.
- Understanding of data privacy principles from an operational user-handling perspective.
- Ability to translate user needs and behaviours into actionable improvements.
- Proven experience in SaaS onboarding, service delivery, or client-facing solution implementation roles.
- Experience working with non-technical user groups in education, public sector or operational environments desirable.
Product Specialist in Welwyn Garden City employer: Ivy Rock Partners
Join a purpose-driven organisation that values innovation and collaboration, where as a Product Specialist, you will play a pivotal role in enhancing user experiences and driving product success. With a strong commitment to employee growth, the company offers ongoing training and development opportunities, fostering a supportive work culture that prioritises teamwork and open communication. Located in Welwyn Garden City, enjoy the benefits of a flexible working environment, allowing you to balance your professional and personal life while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist in Welwyn Garden City
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Product Specialist role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in SaaS onboarding and client-facing roles. Share specific examples of how you've led successful go-lives and improved user experiences.
✨Tip Number 3
Be prepared for the interview! Research the company and their product inside out. Think about how your background in business or IT can help them achieve their goals. And don’t forget to prepare questions that show your interest in their mission and values.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and stand out from the crowd. Plus, it shows you’re genuinely interested in joining our team as a Product Specialist.
We think you need these skills to ace Product Specialist in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Product Specialist role. Highlight your experience in SaaS onboarding and any relevant project management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission. Don’t forget to mention your experience with non-technical users and operational environments.
Showcase Your Communication Skills:As a Product Specialist, you'll be engaging with various stakeholders. Make sure your application reflects your excellent communication abilities. We love seeing examples of how you've successfully interacted with non-technical users!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Ivy Rock Partners
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand the technology product the company has developed. Familiarise yourself with its features, benefits, and how it addresses client needs. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about real-world scenarios related to user onboarding and mobilisation. Think of examples from your past experiences where you've successfully led similar initiatives. Be ready to explain how you handled challenges and ensured a high-quality customer experience.
✨Showcase Your Communication Skills
As a Product Specialist, you'll need to engage with non-technical users effectively. During the interview, practice articulating complex concepts in simple terms. Highlight any previous experiences where you've successfully communicated with diverse stakeholders, especially in educational or public sector environments.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving, particularly in relation to operational readiness checks and user support. Share specific examples of how you've triaged issues in the past and collaborated with teams to implement improvements. This will showcase your ability to think on your feet and adapt to changing situations.
