At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences.
- Company: Join The Ivy Collection, a beloved UK restaurant brand with a vibrant atmosphere.
- Benefits: Enjoy competitive pay, staff discounts, free meals, and extra holiday for long service.
- Other info: Celebrate your birthday off and access discounts on hundreds of retailers.
- Why this job: Be part of a dynamic team in a historic town, making every guest feel special.
- Qualifications: 2+ years in a similar role, excellent communication skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 € per year.
We are delighted to be opening The Ivy Collection in Stratford-upon-Avon. As we bring our signature style of hospitality to this historic town, we continue to embody timeless elegance and vibrant guest experiences across all our restaurants. Celebrated for exceptional food, outstanding service, and unforgettable moments, The Ivy Collection has become one of the UK’s most iconic hospitality brands. We’re searching for a passionate Reception Manager. This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.
Benefits & rewards
- Competitive Industry pay (based on hourly rate & tronc)
- Additionally, all managers receive an element of variable tronc
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard that we serve our guests when you are working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as Reception Manager
- Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table.
- Efficiently manage the bookings, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings.
- To manage, train and lead the reception team.
- Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
- Ensure when necessary, all payment methods are dealt with in the correct manner.
About you
- You have 2 years + experience in this position.
- Solution-driven individual able to work under the pressure of peak service.
- You love to wow guests with exceptional service.
- You have excellent English language skills.
- You are friendly and professional with plenty of charisma and flair.
About us
Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Reception Manager - New Opening employer: Ivy Restaurants Ltd
The Ivy Collection in Stratford-upon-Avon is an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. With competitive pay, generous staff discounts, and ample opportunities for career development, including training and apprenticeships, employees are supported in their growth while enjoying a dynamic environment. The company also values work-life balance, providing extra holiday allowances and the unique perk of taking your birthday off, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - New Opening
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at The Ivy Collection. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your charisma shine through. Remember, they’re looking for someone who can wow guests with exceptional service, so be yourself and showcase your flair.
✨Tip Number 3
Do your homework! Familiarise yourself with The Ivy Collection’s menu and values. Being able to discuss their offerings and how you align with their CARING values will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team at The Ivy Collection.
We think you need these skills to ace Reception Manager - New Opening
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating unforgettable guest experiences, so share any relevant stories or examples that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Reception Manager role. Highlight your experience in managing teams and providing exceptional service. We’re looking for someone who can wow our guests, so showcase your skills that align with our values!
Be Professional Yet Friendly:Your written application should reflect the warm and professional atmosphere we embody at The Ivy Collection. Use a friendly tone while maintaining professionalism, as this will give us a glimpse of how you’ll interact with our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Ivy Restaurants Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into The Ivy Collection's history, values, and what makes it iconic. Familiarise yourself with their menu, signature dishes, and any recent news or events. This knowledge will not only impress but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the restaurant. Prepare to share examples of how you've wowed guests in the past. Think about specific situations where you turned a challenging experience into a positive one. This will highlight your charisma and ability to handle pressure.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in managing and training teams. Share stories that illustrate your leadership style and how you've motivated your team to deliver exceptional service. This is crucial for the role, so make sure to highlight your solution-driven approach.
✨Practice Common Interview Questions
Anticipate questions related to guest service, handling complaints, and managing bookings. Practising your responses will help you articulate your thoughts clearly. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
