At a Glance
- Tasks: Welcome guests with warmth and manage bookings efficiently.
- Company: The Ivy Collection, known for elegance and vibrant hospitality.
- Benefits: Competitive pay, 50% staff discount, free food, and extra holiday.
- Other info: Career development opportunities and a fun, engaging work environment.
- Why this job: Join a dynamic team and create unforgettable guest experiences.
- Qualifications: 2+ years in a similar role with excellent service skills.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.
Benefits & rewards
- Competitive Industry pay (based on salary & Tronc)
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard that we serve our guests when you are working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as Reception Manager
- Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table.
- Efficiently manage the bookings, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings.
- To manage, train and lead the reception team.
- Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
- Ensure when necessary, all payment methods are dealt with in the correct manner.
About you
- You have 2 years + experience in this position.
- Solution-driven individual able to work under the pressure of peak service.
- You love to wow guests with exceptional service.
- You have excellent English language skills.
- You are friendly and professional with plenty of charisma and flair.
About us
Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Reception Manager in Nottingham employer: Ivy Restaurants Ltd
At The Ivy Collection, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. As a Reception Manager, you will enjoy competitive pay, extensive career development opportunities, and unique perks such as a guaranteed day off for your birthday and generous staff discounts. Join us in creating unforgettable guest experiences while growing your career in a supportive environment that celebrates individuality and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Nottingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ivy Restaurants Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ivy Restaurants Ltd
Don't be shy about reaching out to Ivy Restaurants Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in Nottingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ivy Restaurants Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ivy Restaurants Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
