At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and unforgettable guest experiences.
- Company: Join The Ivy Collection, a beloved UK restaurant brand known for elegance and hospitality.
- Benefits: Enjoy competitive salary, employee dining discounts, birthday off, and long service rewards.
- Other info: Access 24/7 wellbeing support and retail discounts while growing your career.
- Why this job: Be part of a vibrant team and make a real impact in a renowned restaurant.
- Qualifications: 2+ years experience in restaurant management and a passion for outstanding service.
The predicted salary is between 27000 - 33000 £ per year.
We are delighted to be opening The Ivy New Castle later this year! Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments. We're searching for a confident Restaurant Manager. This is a great opportunity to join a dynamic and supportive team in one of the UK's most-loved restaurant brands.
Benefits & rewards:
- Competitive Salary: Benchmarked to industry
- Enjoy the Ivy Magic as a Guest: Enjoy an employee dining discount across The Ivy Collection, so you can experience the restaurants you help bring to life.
- Your Birthday Celebrated: Enjoy a guaranteed day off on your birthday, giving you the time to relax, celebrate, and enjoy the occasion your way.
- Career Milestones Recognition: We commemorate each work anniversary with a dining voucher, our way of recognising the contribution you make to the team over time.
- Long Service Holiday Reward: With our long service holiday reward, you receive additional holiday allowance with length of service, rewarding loyalty and dedication as your career with us grows.
- Get Paid, Your Way: Through the app, you can make use of practical tools and guidance to help you earn, learn, save, spend and borrow with greater confidence.
- Always-On Wellbeing & Safety Support: Support should always be there when it matters most. That is why we offer 24/7 confidential wellbeing and safety support, whenever you need guidance, reassurance or practical help.
- Retail & Lifestyle Discounts: Access discounts on hundreds of retailers, plus health, entertainment, travel and more.
Key elements of your role as Restaurant Manager:
- To provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
- To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
- To develop a learning culture and to ensure that all team members feel valued and rewarded.
- To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals.
- To ensure all guest requests and queries are responded to promptly and effectively.
- Analyse Mystery Diner reports and communicate them back to your team, finding ways to improve and learn.
About you:
- You have 2 years + experience in this position.
- You have the experience and skills to oversee and support a team of managers, as well as the entire front of house operation.
- You love to wow guests with exceptional service, and you can cope well under pressure during a busy service.
- You have excellent English language skills.
About us:
Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Newcastle - Restaurant Manager in Newcastle upon Tyne employer: Ivy Restaurants Ltd
The Ivy Collection is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As an Events Manager in one of the UK's most-loved restaurant brands, you will enjoy generous benefits such as a 50% staff discount, extra holiday allowance, and opportunities for career development, all while being part of a supportive team that values individuality and celebrates success.
StudySmarter Expert Advice🤫
We think this is how you could land Newcastle - Restaurant Manager in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ivy Restaurants Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ivy Restaurants Ltd
Don't be shy about reaching out to Ivy Restaurants Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Newcastle - Restaurant Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ivy Restaurants Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ivy Restaurants Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
