At a Glance
- Tasks: Lead the reception team and create unforgettable first impressions for our guests.
- Company: Join The Ivy Asia, a vibrant and beloved restaurant brand in the UK.
- Benefits: Enjoy competitive pay, staff discounts, free meals, and extra holiday for long service.
- Other info: Celebrate your birthday off and access discounts on hundreds of retailers.
- Why this job: Be part of a dynamic team and elevate dining experiences with your charisma.
- Qualifications: 2+ years in a similar role with a passion for exceptional guest service.
The predicted salary is between 30000 - 40000 € per year.
Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.
We’re searching for a passionate Reception Manager. This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.
Benefits & rewards:
- Competitive Industry pay (based on salary & Tronc)
- Additionally, all managers receive an element of variable tronc
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard that we serve our guests when you are working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as Reception Manager:
- Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table.
- Efficiently manage the bookings to allocate tables equally over all sections of the restaurant and to stagger times of bookings.
- To manage, train and lead the reception team.
- Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
- Ensure when necessary, all payment methods are dealt with in the correct manner.
About you:
- You have 2 years + experience in this position.
- Solution-driven individual able to work under the pressure of peak service.
- You love to wow guests with exceptional service.
- You have excellent English language skills.
- You are friendly and professional with plenty of charisma and flair.
About us:
Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
London - Reception Manager employer: Ivy Restaurants Ltd
At The Ivy Asia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. As a Reception Manager, you will enjoy competitive pay, generous staff discounts, and unique benefits like guaranteed birthday leave and extra holiday for long service, all while working in one of London's most iconic dining venues. With a strong focus on career development and training opportunities, we empower our team to grow and thrive in a dynamic environment where every day is an exciting culinary adventure.
StudySmarter Expert Advice🤫
We think this is how you could land London - Reception Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the restaurant industry. A personal recommendation can go a long way in landing that Reception Manager role at The Ivy Asia.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your charisma and flair shine through. Remember, they’re looking for someone who can wow guests with exceptional service, so be yourself and showcase your passion for hospitality.
✨Tip Number 3
Do your homework! Familiarise yourself with The Ivy Asia’s menu and unique dining experience. Being knowledgeable about their offerings will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our dynamic team and ready to dive into the exciting world of The Ivy Asia.
We think you need these skills to ace London - Reception Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you love the hospitality industry and why you’re excited about joining The Ivy Asia!
Tailor Your CV:Make sure your CV is tailored to the Reception Manager position. Highlight your relevant experience and skills that match what we’re looking for, like managing a team and providing exceptional service.
Be Professional Yet Friendly:Your written application should reflect the warm and professional vibe we aim for at The Ivy Asia. Use a friendly tone while maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ivy Restaurants Ltd
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with The Ivy Asia’s unique offerings and atmosphere. Research their menu, special events, and the overall vibe of the restaurant. This will not only impress your interviewers but also help you articulate how you can contribute to creating that magical allure for guests.
✨Showcase Your People Skills
As a Reception Manager, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to provide exceptional service. Highlight your charisma and flair, as these qualities are essential in making a positive first impression.
✨Demonstrate Your Leadership Style
Be ready to discuss how you manage and train a team. Think about specific strategies you’ve used to motivate staff and ensure smooth operations during peak times. This will show that you’re not just a solution-driven individual, but also a supportive leader who values teamwork.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult guest or managing a booking conflict. Practise your responses to these scenarios, focusing on how you would maintain professionalism and ensure a warm experience for every guest. This will demonstrate your problem-solving skills under pressure.
