Guest Experience Manager - Reception & Service Leadership in London
Guest Experience Manager - Reception & Service Leadership

Guest Experience Manager - Reception & Service Leadership in London

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the reception team and ensure top-notch guest experiences.
  • Company: Premier dining establishment in Greater London with a vibrant atmosphere.
  • Benefits: Competitive pay, generous staff benefits, and a supportive work environment.
  • Why this job: Join a dynamic team and elevate guest experiences in a top restaurant.
  • Qualifications: 2+ years in hospitality, excellent English, and a solution-oriented mindset.

The predicted salary is between 28800 - 43200 £ per year.

A premier dining establishment in Greater London is seeking an Assistant Reception Manager to join their dynamic team. In this role, you will assist in building a highly efficient reception department and ensure exceptional service.

The ideal candidate has over 2 years of experience, excellent English skills, and a solution-driven attitude.

This position offers competitive pay and generous staff benefits, making it an attractive opportunity for hospitality professionals.

Guest Experience Manager - Reception & Service Leadership in London employer: Ivy Restaurants Ltd

Join a premier dining establishment in Greater London, where we prioritise exceptional service and employee satisfaction. Our dynamic work culture fosters growth and development, offering competitive pay alongside generous staff benefits that enhance your overall experience. As a Guest Experience Manager, you will play a pivotal role in shaping our reception department while enjoying the unique advantages of working in one of the UK's most vibrant hospitality scenes.
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Contact Detail:

Ivy Restaurants Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Guest Experience Manager - Reception & Service Leadership in London

✨Tip Number 1

Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead on that perfect Guest Experience Manager role!

✨Tip Number 2

Show off your personality! When you get an interview, be sure to let your passion for exceptional service shine through. Share stories that highlight your experience and solution-driven attitude – it’ll make you memorable!

✨Tip Number 3

Research the establishment! Before any interview, dive into the restaurant's values, menu, and customer reviews. This will not only help you tailor your answers but also show that you're genuinely interested in being part of their team.

✨Tip Number 4

Apply through our website! We’ve got loads of exciting roles waiting for you, including the Assistant Reception Manager position. It’s super easy, and you’ll be one step closer to landing that dream job in hospitality!

We think you need these skills to ace Guest Experience Manager - Reception & Service Leadership in London

Reception Management
Customer Service Excellence
Team Leadership
Problem-Solving Skills
Communication Skills
Attention to Detail
Hospitality Industry Knowledge
Solution-Driven Attitude
Time Management
Interpersonal Skills
Conflict Resolution
Adaptability
English Proficiency

Some tips for your application 🫡

Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experience aligns with our values and how you can contribute to creating exceptional guest experiences.

Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Experience Manager role. Highlight your relevant experience, especially in reception and service leadership, and don’t forget to mention your solution-driven attitude!

Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic team!

How to prepare for a job interview at Ivy Restaurants Ltd

✨Know the Venue Inside Out

Before your interview, make sure to research the dining establishment thoroughly. Familiarise yourself with their menu, service style, and any recent news or events. This will not only show your genuine interest but also help you answer questions more effectively.

✨Showcase Your Experience

With over 2 years of experience being a key requirement, be ready to discuss specific examples from your past roles. Highlight situations where you demonstrated exceptional service or solved problems efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

✨Demonstrate Your Communication Skills

As excellent English skills are essential, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style. Remember, how you present yourself is just as important as what you say.

✨Emphasise Your Solution-Driven Attitude

Prepare to discuss how you've tackled challenges in previous roles. Think of examples where you went above and beyond to ensure guest satisfaction. This will resonate well with the interviewers, as they’re looking for someone who can lead the reception team effectively.

Guest Experience Manager - Reception & Service Leadership in London
Ivy Restaurants Ltd
Location: London

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