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For Companies At a Glance
- Tasks: Lead and develop reception teams across two vibrant restaurant brands.
- Company: Join The Ivy Asia and Harry’s, renowned for exceptional hospitality.
- Benefits: Competitive pay, 50% staff discount, free meals, and extra holiday.
- Why this job: Shape guest experiences in a dynamic, supportive environment.
- Qualifications: Experience in hospitality leadership and a passion for guest service.
- Other info: Opportunities for career growth and training in a fun atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to The Ivy Asia and Harry’s, two distinctive restaurant brands united by a passion for exceptional hospitality. At The Ivy Asia, vibrant Asian flavours meet theatrical elegance within opulent surroundings and iconic colourful glass floors. At Harry’s, mid-century Italian charm and rich wood interiors create a warm setting inspired by traditional Italian hospitality. Together, they offer two unique dining experiences defined by style, flavour, and unforgettable service.
We’re searching for two passionate Group Reception Managers. This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.
Benefits & rewards:
- Competitive Industry pay (based on salary & Tronc)
- Additionally, all managers receive an element of variable tronc
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard that we serve our guests when you are working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as Group Reception Manager:
- Lead the training and development of Reception Managers across The Ivy Asia and Harry’s Restaurants (currently 13).
- Ensure consistent reception standards, guest journey management, and service excellence across all sites.
- Identify development opportunities within reception leadership teams and design training initiatives to strengthen their performance.
- Provide structured coaching and mentorship to Reception Managers to support their professional growth and leadership development.
- Develop and deliver training programmes that focus on reception leadership, guest experience, operational efficiency, and team management.
- Support Reception Managers in improving reservation management, guest flow, VIP guest handling, and service recovery.
- Management of guest complaints.
- Able to identify and partner with local businesses and communities in order to build relationships and awareness.
- Work closely with Operations Managers and General Managers to identify areas for improvement and support reception performance within each site.
- Review reception procedures and ensure all sites operate in line with company standards and best practices.
- Provide hands-on support by visiting sites regularly, observing service, and working alongside reception teams when needed.
- Ensure Reception Managers are confident in managing high-volume services while maintaining exceptional hospitality standards.
About you:
- Extensive experience in hospitality operations, ideally within premium or high-volume restaurants.
- Proven experience in reception or guest relations leadership, with a strong understanding of the guest journey.
- Demonstrated ability to coach, mentor, and develop managers to improve performance and confidence in their roles.
- Strong understanding of Open Table and ability to analyse data strategically.
- Excellent leadership and interpersonal skills, with the ability to inspire and influence teams across multiple locations.
- Experience working across multiple sites or supporting multi-site operations is desirable.
- Ability to identify training and development needs and implement structured development plans.
- Exceptional communication and presentation skills.
- Exceptional guest experience awareness, with a passion for delivering outstanding hospitality.
- Ability to build strong relationships with General Managers, Operations Managers, and reception teams.
- You are friendly and professional with plenty of charisma and flair.
Our shared CARING values help create an environment where we are happy, engaged, and care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
London - Group Reception Manager employer: Ivy Restaurants Ltd
Contact Detail:
Ivy Restaurants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London - Group Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at The Ivy Asia or Harry’s. A friendly chat can open doors and give you insider info about the Group Reception Manager role.
✨Tip Number 2
Show off your personality! When you get that interview, let your charisma shine through. Remember, they’re looking for someone who can inspire and lead teams, so be yourself and share your passion for exceptional hospitality.
✨Tip Number 3
Prepare to impress! Research the company’s values and their approach to guest experience. Be ready to discuss how you can contribute to maintaining those high standards across multiple sites.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at The Ivy Asia and Harry’s.
We think you need these skills to ace London - Group Reception Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see how excited you are about joining our team and making a difference in our guests' experiences.
Tailor Your CV: Make sure your CV is tailored to the Group Reception Manager role. Highlight your experience in hospitality operations and any leadership roles you've had. We love seeing how your skills align with what we’re looking for!
Be Specific: In your cover letter, be specific about your achievements and how they relate to the job. Share examples of how you've improved guest experiences or led teams in the past. We appreciate concrete examples that showcase your abilities!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Ivy Restaurants Ltd
✨Know the Brands Inside Out
Before your interview, dive deep into The Ivy Asia and Harry’s. Understand their unique dining experiences, values, and what sets them apart in the hospitality industry. This knowledge will not only impress but also help you articulate how you can contribute to their exceptional service.
✨Showcase Your Leadership Skills
As a Group Reception Manager, you'll be leading teams across multiple sites. Prepare examples of how you've successfully coached and developed others in previous roles. Be ready to discuss specific training initiatives you've implemented and the positive outcomes that followed.
✨Demonstrate Guest-Centric Thinking
Highlight your understanding of the guest journey and how you’ve enhanced guest experiences in past positions. Think of scenarios where you’ve handled complaints or improved service flow, and be prepared to share these stories during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage high-volume services. Practice responding to hypothetical situations related to reception management, such as handling VIP guests or resolving conflicts, to showcase your quick thinking and operational efficiency.