At a Glance
- Tasks: Create a welcoming atmosphere for guests and support the reception team.
- Company: Join The Ivy Collection, known for its vibrant and inclusive culture.
- Benefits: Enjoy competitive pay, extra holiday, and discounts for you and friends.
- Other info: Guaranteed minimum hours and opportunities for career growth.
- Why this job: Be the first smile guests see and make their experience unforgettable.
- Qualifications: Strong English skills and a passion for exceptional guest service.
The predicted salary is between 12 - 15 € per hour.
Benefits & Rewards
- Competitive Industry pay (Hourly + Tronc)
- A Management Career Development Program, which includes online and practical assessments.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries with a gift voucher to dine in our restaurants.
- You can take your Birthday as a day off - Guaranteed!
- Refer a Friend Bonus
- Access to discounts on 100s of retailers, health, entertainment, travel & more
- Guaranteed 20 hours minimum contract
Key responsibilities
- Ensuring our guests receive a positive, warm and professional first impression of the restaurant.
- Assist the Reception Manager in building an efficient department, taking an active interest in the team’s welfare, safety, and development.
- Supervise other receptionists, ensuring that the correct standards and methods of service are maintained.
About you
- You love to go the extra mile for guests and wow them with your professionalism.
- You have excellent English language skills and feel confident dealing with guest and team member needs.
Equal Opportunity Statement
The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Guildford - Senior Receptionist employer: Ivy Restaurants Ltd
The Ivy Collection is an exceptional employer, offering a vibrant work culture where employees are valued and encouraged to grow. With competitive pay, generous benefits including extra holiday allowance and staff discounts, and a commitment to career development, this role as a Senior Receptionist in Guildford provides a rewarding opportunity to make a lasting impact on guest experiences while being part of a diverse and inclusive team.
StudySmarter Expert Advice🤫
We think this is how you could land Guildford - Senior Receptionist
✨Tip Number 1
Make sure to research the company culture and values before your interview. We want to see how you can fit into our team and contribute to creating that warm, professional atmosphere for our guests.
✨Tip Number 2
Practice your communication skills! As a Senior Receptionist, you'll be the first point of contact for our guests. We recommend role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part. We suggest smart attire that reflects the professionalism we uphold at The Ivy Collection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Guildford - Senior Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re all about creating positive first impressions!
Tailor Your Application:Make sure to tailor your application to the Senior Receptionist role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team and enhance our guests' experiences!
Proofread, Proofread, Proofread!:Before hitting send, give your application a good proofread. Spelling and grammar mistakes can distract from your amazing qualifications. We appreciate attention to detail, especially in a role where communication is key!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Ivy Restaurants Ltd
✨Know the Company Inside Out
Before your interview, take some time to research The Ivy Collection. Understand their values, mission, and what makes them stand out in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Guest Service Skills
As a Senior Receptionist, your ability to create a warm and professional first impression is key. Prepare examples from your past experiences where you've gone the extra mile for guests. Highlighting these moments will demonstrate your commitment to exceptional service.
✨Prepare for Team Dynamics Questions
Since you'll be supervising other receptionists, expect questions about team management and development. Think of scenarios where you've successfully led a team or resolved conflicts. This will show that you're ready to take on the responsibility of building an efficient department.
✨Practice Your Communication Skills
Excellent English language skills are crucial for this role. Practise articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering potential questions.
