Guest Experience Manager - Reception & Service Leadership
Guest Experience Manager - Reception & Service Leadership

Guest Experience Manager - Reception & Service Leadership

Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a vibrant reception team and deliver outstanding guest experiences.
  • Company: Premier dining establishment in Greater London with a dynamic atmosphere.
  • Benefits: Competitive pay, generous staff benefits, and a supportive work environment.
  • Why this job: Join a passionate team and elevate guest experiences in a top-tier venue.
  • Qualifications: 2+ years in hospitality, excellent English, and a proactive mindset.
  • Other info: Exciting opportunity for career growth in the hospitality industry.

The predicted salary is between 28800 - 43200 £ per year.

A premier dining establishment in Greater London is seeking an Assistant Reception Manager to join their dynamic team. In this role, you will assist in building a highly efficient reception department and ensure exceptional service.

The ideal candidate has over 2 years of experience, excellent English skills, and a solution-driven attitude.

This position offers competitive pay and generous staff benefits, making it an attractive opportunity for hospitality professionals.

Guest Experience Manager - Reception & Service Leadership employer: Ivy Restaurants Ltd

Join a premier dining establishment in Greater London, where we prioritise exceptional service and employee satisfaction. Our dynamic work culture fosters growth and development, offering competitive pay alongside generous staff benefits that enhance your overall experience. With a focus on teamwork and excellence, we provide a rewarding environment for hospitality professionals looking to make a meaningful impact.
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Contact Detail:

Ivy Restaurants Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Guest Experience Manager - Reception & Service Leadership

✨Tip Number 1

Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead on that perfect Guest Experience Manager role!

✨Tip Number 2

Show off your personality! When you get to the interview stage, let your passion for exceptional service shine through. Share stories that highlight your experience and how you've gone above and beyond for guests in the past.

✨Tip Number 3

Research the establishment! Before any interviews, dive into the restaurant's values, menu, and customer reviews. This will not only impress your interviewers but also help you tailor your answers to align with their vision.

✨Tip Number 4

Apply through our website! We make it super easy for you to find and apply for roles like the Assistant Reception Manager. Plus, it shows you're serious about joining our team and ready to contribute to an amazing guest experience!

We think you need these skills to ace Guest Experience Manager - Reception & Service Leadership

Reception Management
Customer Service Excellence
Team Leadership
Problem-Solving Skills
Communication Skills
Attention to Detail
Hospitality Industry Knowledge
Solution-Driven Attitude
Time Management
Interpersonal Skills
Conflict Resolution
Adaptability

Some tips for your application 🫡

Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experience aligns with our values and how you can contribute to creating exceptional guest experiences.

Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Experience Manager role. Highlight relevant experience, especially in reception and service leadership, so we can see why you're the perfect fit for our team.

Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary to make your achievements stand out!

Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will reach us faster, and you'll be one step closer to joining our dynamic team in Greater London!

How to prepare for a job interview at Ivy Restaurants Ltd

✨Know the Venue Inside Out

Before your interview, make sure to research the dining establishment thoroughly. Familiarise yourself with their menu, service style, and any recent news or events. This will not only show your genuine interest but also help you answer questions more effectively.

✨Showcase Your Experience

With over 2 years of experience being a key requirement, be ready to discuss specific examples from your past roles. Highlight situations where you improved guest experiences or resolved issues, as this demonstrates your solution-driven attitude.

✨Practice Your English Skills

Since excellent English skills are essential, consider practising common interview questions with a friend or in front of a mirror. Focus on clear communication and confidence, as this will reflect your ability to interact with guests effectively.

✨Prepare Questions for Them

Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the reception department. This shows that you’re not just interested in the role, but also in contributing to the team's success.

Guest Experience Manager - Reception & Service Leadership
Ivy Restaurants Ltd

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