At a Glance
- Tasks: Lead the reception team and create unforgettable first impressions for our guests.
- Company: Join The Ivy Collection, a beloved UK restaurant brand known for elegance and hospitality.
- Benefits: Enjoy competitive pay, staff discounts, free meals, and extra holiday for long service.
- Other info: Celebrate your birthday off and access discounts on hundreds of retailers and services.
- Why this job: Be part of a dynamic team and wow guests with exceptional service every day.
- Qualifications: 2+ years in a similar role, excellent English skills, and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 € per year.
Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.
We’re searching for a passionate Reception Manager. This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.
Benefits & rewards:
- Competitive Industry pay (based on salary & Tronc)
- Additionally, all managers receive an element of variable tronc
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard that we serve our guests when you are working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as Reception Manager:
- Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table.
- Efficiently manage the bookings, allocate tables equally over all sections of the restaurant, and stagger booking times.
- To manage, train and lead the reception team.
- Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
- Ensure when necessary, all payment methods are dealt with in the correct manner.
About you:
- You have 2 years + experience in this position.
- Solution-driven individual able to work under the pressure of peak service.
- You love to wow guests with exceptional service.
- You have excellent English language skills.
- You are friendly and professional with plenty of charisma and flair.
About us:
Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Reception Manager in England employer: Ivy Restaurants Ltd
At The Ivy Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters career growth. As a Reception Manager, you will enjoy competitive pay, generous staff discounts, and unique benefits such as guaranteed birthday leave and extra holiday for long service, all while working in one of the UK's most beloved restaurant brands known for its commitment to outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in England
✨Tip Number 1
Get to know the company! Before your interview, dive into The Ivy Collection's values and culture. This way, you can show how your passion for hospitality aligns with their mission to create unforgettable moments.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience and how you can wow guests with exceptional service, just like they do at The Ivy.
✨Tip Number 3
Dress to impress! Make sure you look the part when you walk into the interview. A polished appearance reflects your professionalism and shows that you understand the importance of first impressions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Manager in England
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating unforgettable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Reception Manager role. Highlight your experience in managing teams and providing exceptional service. We’re looking for someone who can wow our guests, so showcase your skills in a way that aligns with our values.
Be Professional Yet Friendly:Your written application should reflect the warm and professional atmosphere we embody at The Ivy Collection. Use a friendly tone while maintaining professionalism, as this will give us a glimpse of how you interact with guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ivy Restaurants Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into The Ivy Collection's ethos and values. Familiarise yourself with their menu, service style, and what makes them stand out in the hospitality industry. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their mission of providing exceptional guest experiences.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the restaurant. Prepare examples of how you've wowed guests in previous roles or handled challenging situations with grace. Highlight your ability to lead and train a team, as well as your knack for creating a warm and welcoming atmosphere.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to think on your feet, especially during peak service times. Prepare scenarios where you've successfully managed bookings or resolved guest complaints. This will show that you're solution-driven and can handle the pressures of a busy restaurant environment.
✨Dress to Impress
First impressions matter, especially in a role that embodies elegance and hospitality. Dress smartly and professionally for your interview, reflecting the brand's image. This shows that you understand the importance of presentation and are ready to represent The Ivy Collection with flair.
