At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences.
- Company: Join The Ivy Collection, a beloved UK restaurant brand known for elegance and hospitality.
- Benefits: Enjoy competitive pay, staff discounts, free meals, and extra holiday for long service.
- Other info: Celebrate your birthday off and access discounts on various retailers.
- Why this job: Be part of a dynamic team and wow guests with exceptional service.
- Qualifications: 2+ years in a similar role with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.
We’re searching for a passionate Reception Manager. This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.
Benefits & rewards:
- Competitive Industry pay (based on salary & Tronc)
- Additionally, all managers receive an element of variable tronc
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard that we serve our guests when you are working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as Reception Manager:
- Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table.
- Efficiently manage the bookings, allocate tables equally over all sections of the restaurant, and stagger booking times.
- To manage, train and lead the reception team.
- Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
- Ensure when necessary, all payment methods are dealt with in the correct manner.
About you:
- You have 2 years + experience in this position.
- Solution-driven individual able to work under the pressure of peak service.
- You love to wow guests with exceptional service.
- You have excellent English language skills.
- You are friendly and professional with plenty of charisma and flair.
About us:
Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Birmingham - Reception Manager employer: Ivy Restaurants Ltd
At The Ivy Collection, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. As a Reception Manager in Birmingham, you will enjoy competitive pay, generous staff discounts, and opportunities for career development, all while being part of a supportive team dedicated to delivering exceptional guest experiences. With unique benefits like guaranteed birthday leave and extra holiday for long service, we ensure our employees feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Birmingham - Reception Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into The Ivy Collection's values and culture. This way, you can show how your passion for hospitality aligns with their mission of creating unforgettable moments.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience and how you can wow guests with exceptional service, just like they do at The Ivy.
✨Tip Number 3
Dress to impress! Make sure you look the part when you walk into the interview. A polished appearance reflects your professionalism and shows that you understand the importance of first impressions in the hospitality industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Birmingham - Reception Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating unforgettable moments for guests, so share any relevant experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Reception Manager role. Highlight your experience in managing teams and providing exceptional service. We’re looking for someone who can wow our guests, so don’t be shy about showcasing your skills!
Be Professional Yet Friendly:Your written application should reflect the warm and professional vibe we embody at The Ivy Collection. Use a friendly tone while maintaining professionalism, as this will give us a taste of how you interact with guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Ivy Restaurants Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into The Ivy Collection's values and mission. Familiarise yourself with their menu, special offerings, and the overall dining experience they provide. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their vision.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the restaurant. Prepare examples of how you've created positive guest experiences in the past. Think about times when you’ve resolved conflicts or gone above and beyond for customers. This will demonstrate your ability to wow guests and lead your team effectively.
✨Practice Situational Responses
Expect questions that assess your problem-solving skills under pressure. Prepare for scenarios like handling a fully booked restaurant or managing a difficult guest. Practising your responses will help you stay calm and collected during the interview, showcasing your solution-driven mindset.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally to reflect the elegance of The Ivy Collection. A polished appearance will show that you understand the importance of presentation in creating a welcoming atmosphere for guests.
