At a Glance
- Tasks: Lead the reception team and create unforgettable first impressions for our guests.
- Company: Join The Ivy Collection, a beloved UK restaurant brand known for elegance and hospitality.
- Benefits: Enjoy competitive pay, staff discounts, free meals, and extra holiday for long service.
- Other info: Celebrate your birthday off and access discounts on hundreds of retailers and services.
- Why this job: Be part of a dynamic team and wow guests with exceptional service every day.
- Qualifications: 2+ years in a similar role, excellent English skills, and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 € per year.
Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.
We’re searching for a passionate Reception Manager. This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.
Benefits & rewards:
- Competitive Industry pay (based on salary & Tronc)
- Additionally, all managers receive an element of variable tronc
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard that we serve our guests when you are working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as Reception Manager:
- Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table.
- Efficiently manage the bookings, allocate tables equally over all sections of the restaurant, and stagger booking times.
- To manage, train and lead the reception team.
- Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
- Ensure when necessary, all payment methods are dealt with in the correct manner.
About you:
- You have 2 years + experience in this position.
- Solution-driven individual able to work under the pressure of peak service.
- You love to wow guests with exceptional service.
- You have excellent English language skills.
- You are friendly and professional with plenty of charisma and flair.
About us:
Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Reception Manager in Bath employer: Ivy Restaurants Ltd
At The Ivy Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters career growth. As a Reception Manager, you will enjoy competitive pay, generous staff discounts, and unique benefits like guaranteed birthday leave and extra holiday for long service, all while being part of a dynamic team dedicated to creating unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Reception Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your charisma shine through. Remember, we’re looking for someone who can wow our guests with exceptional service, so be yourself and showcase your flair!
✨Tip Number 3
Do your homework! Familiarise yourself with The Ivy Collection and its values. Knowing our restaurants inside out will not only impress us but also help you answer questions more confidently during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Manager in Bath
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating unforgettable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Reception Manager role. Highlight your experience in managing teams and providing exceptional service. We’re looking for someone who can wow our guests, so showcase your skills in a way that aligns with our values.
Be Professional Yet Friendly:Your written application should reflect the warm and professional atmosphere we embody at The Ivy Collection. Use a friendly tone while maintaining professionalism, as this will give us a glimpse of how you interact with guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ivy Restaurants Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into The Ivy Collection's ethos and values. Familiarise yourself with their menu, service style, and what makes them stand out in the hospitality industry. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their mission of providing exceptional guest experiences.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the restaurant. Prepare examples of how you've wowed guests in previous roles or handled challenging situations with grace. Highlight your ability to lead and train a team, as well as your knack for creating a warm and welcoming atmosphere.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to think on your feet, especially during peak service times. Prepare scenarios where you've successfully managed bookings or resolved guest complaints. Show that you're solution-driven and can maintain professionalism under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how they celebrate individual contributions. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
